Sales operations Director

WORK ENVIRONMENT

• CDI

• Position based in France, with the option to work remotely or in a hybrid setup, with access to the OpenClassrooms office in Paris.

COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the goal of making education and in-demand careers accessible to everyone.

OpenClassrooms is a 100% online school offering numerous free and open-access courses, as well as accredited programs for careers in high-demand fields (tech, data, education, marketing, HR, energy renovation, healthcare, and social work…). OpenClassrooms creates and produces all of its educational content and relies on a unique model focused on practical learning through professional projects and guidance from expert mentors in the field.

From the very beginning, OpenClassrooms’ mission has been centered on impact: it was integrated into the company’s bylaws in 2018 and later earned B Corp certification in 2021 (recognizing companies that combine profit with social impact).

In 2024, 43,000 learners reported that OpenClassrooms helped them advance in their careers—progress towards our goal of making skills development a sustainable lever for employment.

In 2025, OpenClassrooms became the first French school accredited as an American university—a decisive step in scaling our mission: to train the talent that companies need.

OpenClassrooms . Education that works.

WHY ARE WE HIRING ?

The Sales Operations Director is a strategic leader tasked with maximizing sales performance and organizational productivity through data-driven strategies, process optimization, and digital tool stewardship.

This role develops and oversees the sales operations roadmap, ensures the alignment of systems and processes with business goals, and leads cross-functional initiatives to drive scalable growth.

Your strategic oversight spans across our different business units and markets (France & US), requiring a global vision and localized execution capabilities. Your team associates three specialists.

RESPONSIBILITIES

Sales Analysis & Business Advisory

• Lead analysis of sales performance and provide data-driven recommendations to executive leadership

• Contribute to the forecasting model development, working in partnership with the data BI team.

• Provide strategic insights through data analysis to inform sales strategy and decision-making

• Own the performance governance, including the weekly sales meeting & contribute to the monthly meeting updating the forecast.

Sales Efficiency & Performance Management

• Design and optimize the sales process, workflows and methodologies to improve efficiency and effectiveness.

• Work with the sales managers to coordinate sales tactics and methodologies aligned with company-wide growth targets across all business lines

• Establish KPIs and operational dashboards to measure effectiveness across channels and initiatives

Digital Stack & Process Automation

• Analyze the needs to increase sales efficiency, visibility, and business impact and work with the product and the data team to select or develop new tools.

• Partner across departments (Product, Marketing, CS) to ensure seamless data flow and user experience.

• Promote adoption and best practices of digital tools and processes to improve sales productivity and operational efficiency.

• Analyze the needs to increase sales efficiency, visibility, and business impact and work with the product and the data team to select or develop new tools.

Lead territory planning, quota setting and sales compensation plan design

• Architect in cooperation with the Data team territory design strategy balancing market potential and team capabilities

• Design and manage compensation and incentive programs that drive desired sales behaviors

• Manage the execution of compensation plans with the HR team.

Set up Prices

• Develop and oversee pricing strategies for new products and markets and for all LOB.

• Direct the periodic review of pricing to maximize bookings while ensuring competitive positioning

Sales Enablement

• Ensure high-quality onboarding for new recruits and regular training for all the sales team.

• Ensure the dissemination of information on product and training updates to the sales teams.

• Maintain up to date critical sales documentations (eg. playbooks, process manuals…).

• Foster the change management on commercial aspects, including organizing User Acceptance Tests (UAT) before major product or system releases.

Team Management

• Adopt and implement OpenClassrooms' management culture to support sustainable performance.

• Oversee recruitment and development of team members

YOUR FUTURE TEAM

This role reports directly to the Chief Sales & Marketing Officer.

You will lead a team of three, including one Sales Enablement Manager and two Sales Operations Specialists.

REQUIRED SKILLS AND EXPERIENCE

• Experienced Sales Operations leader with a solid background in managing teams, optimizing processes, and driving data-informed sales performance

• Expert knowledge of Salesforce

• Proven success designing and executing sales strategies

• Solid experience in the management of sales territories and setting sales targets.

• Strong record of leading cross-functional initiatives with measurable results

• Advanced analytical capabilities and data-driven decision making

• Strategic vision balanced with execution excellence

• Demonstrated ability to build and develop high-performing teams

• Fluent in English and French

• Experience in SaaS, EdTech, or education sector preferred

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

OUR PERKS :

• Remote Work: OpenClassrooms is a "remote-first" company, meaning that remote work is the norm.

• Access to OpenClassrooms’ offices: you have the option to work daily or occasionally at our offices in Paris (75004).

• For employees outside Île-de-France region: possibility to access coworking spaces occasionally (Worklib partnership).

• Work environment and culture: founded on the company's four core values: we care, we dare, we persist, we tell it as it is.

• Comprehensive health insurance : fully covered by OpenClassrooms

• €300 annual allowance to support your choice of wellness, cultural, or sports activities, reimbursed through the CSE.

• Access to the moka.care app ( mental health solution), including sessions with a psychologist, therapist, or coach fully covered by OpenClassrooms.

• Swile Restaurant Vouchers.

• Transportation reimbursement for the Île-de-France region: Navigo pass fully paid by OpenClassrooms.

• 30 Paid Vacation Days per Year + RTT.

• 5 "Caretaker Days " per year: provided to allow you to take care of your loved ones.

• Company MacBook: provided for work purposes.

• Access to OpenClassrooms’ training catalog.

• Exclusive Discounts with UniDAYS: Access student deals on top brands like Apple, Nike, and more — no student status required

• Annual seminar in France: "La Classe Verte".

HIRING PROCESS :

• HR Prequalification (30 mins) with a member of the HR team

• Interview (1 hour) with Alonso Diez Canseco, testing your experts skills.

• Case Study with restitution (45mn) with Amina Migné, VP DATA BI and Guillaume Houzel, CSMO.

• Team/Stakeholder Interview (45 mins): Virtual interview with two members of our teams to evaluate your compatibility with our work environment and values.

• Professional References: At the end of the process, we may request professional references if necessary.
  

Join our team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms to better understand our mission, culture, and team composition.

👉 We believe that the diversity of teams fosters wealth and innovation. As an employer, we aim to promote a diverse and inclusive culture. That's why we encourage everyone to apply, regardless of their gender, age, orientation, origin, or disability. If you have a disability and there's anything we can do to facilitate your interview process, please let us know.

👉 OpenClassrooms is eligible for the French Tech visa, simplifying the procedure for foreign candidates, with streamlined options for family members. More information here .

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, taking on new challenges, meeting amazing people every week, and being a contributor to innovation and education in France and around the world!