Head of Front Office and Risk - Client Services H/F

Client Services team
Amundi Technology's CS team is the main point of contact for our customers (asset
managers, financial institutions, family offices, asset servicers). Its objective is to increase
Customer Satisfaction.
The CS team is the operational trusted partner of our clients. CS is the main entry point for our
customers consuming the ALTO Solutions and Amundi Business line services (Trading,
Middle Office, Data services, Risk and Compliance).

Your mission
FO & Risk domain management
- Making sure 100% of the FO & Risk domain tickets are allocated to the analysts
according to client SLA commitments
- Enabling Analyst to resolve Tickets according to SLAs (time to acknowledge, time to
deliver)
- Capacity & tickets KPIs reporting to CS & RM management
- Continuous Improvement : identifying initiatives, organizing POCs, sharing them with
the CS & RM management team

Team management & people development
- Recruit, mentor and coach the team of CS Front Office & Risk analysts
- Conduct performance reviews, define career paths, and foster a culture of
accountability and continuous learning.
- Manage capacity planning & resource allocation, foster team motivation
- Build training plan for new joiners & analysts – including embedment to other teams
(Business Line, Product, R&D, Professional Services).
- Set team goals, KPIs, and career development plans for CS Front Office & Risk
analysts.

Cross-functional collaboration
- Coordinate & organize Client Run Reviews related to FO & Risk domains of
expertise: retrieving the different tickets from FO & Risk domain analysts – and being
able to arbitrate accordingly across pool of clients, liaising with CSMs and RMs
- Active participation in Product communities
- Create partnerships with Amundi Business lines (FO & Risk mainly) : organise
regular embedements of Domain Analysts

Leadership & Strategy
- Define and execute the Front & Risk strategy within Client Services aligned with
global Client Services objectives, Business Line and Alto Product roadmaps (for both
Alto Invest & Alto Asset Servicing offers).
- Lead and participate to CS&RM transformation plan : be a driving force for
continuously improving the way we work inside FO & Risk Domain and with
counterparties
- Create a culture in which people want to do their best and feel an urgent need to
improve process and delivery for clients

Knowledge management
- In collaboration with Product and R&D, maintain and expand documentation,
knowledge base articles and training materials for Alto modules.
- Drive adoption of knowledge sharing and enablement within CS team.

Client Delivery & Support excellence
- Act as escalation point both for the domain analysts and external parties (RM & CSM,
Business Lines, Implementation, Client) regarding specific client requests
- Bring Product expertise during special client events – like walk the floor & Trainings
at client site

• Niveau d'étude minimum

  Bac + 5 / M2 et plus

  Formation / Spécialisation

  Relevant university degree, preference for finance, mathematics, physics, computer science,
  or related degrees
  Experience within the Asset Management industry or within FinTech supporting Asset
  Managers
  - Knowledge of Investment value chain, Front-to-Back Office processes

  Niveau d'expérience minimum

  3 - 5 ans

  Compétences recherchées

  Business & client skills in French & English
  o Excellent client-facing communication, stakeholder management and
  presentation skills.
  o Track record of translating technical issues into business impact and
  recommendations.
  - Leadership & soft skills
  o Coaching and mentoring experience; proven ability to build high-performing
  teams.
  o Strong organizational skills and the ability to manage competing priorities in a
  fast-moving environment.
  - Technical skills
  o Strong troubleshooting, root cause analysis and incident management skills
  - Excellent communication and presentation skills in French & English: Ability to
  communicate clearly and persuasively, both in writing and orally, with clients at different
  hierarchical levels and internal teams.
  - Prior experience as part of a management team (lead role with plan, resource and
  issue/change responsibilities) that successfully managed a full life cycle implementation

  Langues

  French / English

• Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
  Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
  Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

  (1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
  (2) Données Amundi au 30/06/2025
  (3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)