Library and Audiovisual Technology Assistant

CATEGORY: Technician (T1)

CONTRACT: Working hours Short Term Contract/CDD one year, starting September 15th, 2025 – 35 hours/week

When classes are in session, Tuesday and Wednesday: 9h00 – 17h00, Thursday and Friday 12h00 – 20h00, Saturday 12h30 – 18h00.

When classes are not in session, the Library is closed to the public and the schedule is Mondays through Friday 9h00 – 17h00.

Special schedules apply during summer sessions and breaks. Some holiday shifts may be required by the Library.

DEPARTMENT: Library, Academic Affairs

SUPERVISOR: User Services Librarian or any other supervisor designated by the President.

ORIGINE OF THE VACANCY

Given the development of the Film Studies Program and the need for developing the AV equipment loan, Academic Affairs and the Library will pull/make efforts creating a temporary position based partly in an existing library assistant position. This one-year temporary position will be a trial focusing on improving the audiovisual (AV) lending process for students and faculty of the Film Studies Program. The role involves close collaboration with the Film Program faculty, the IT Multimedia department staff, and the Library to enhance access to AV resources. While the position reports directly to the User Services Librarian, the employee will work closely with Multimedia staff to address technical requirements and will coordinate with Film faculty to ensure effective scheduling and support.

POSITION OVERVIEW

This position is a combined support position that will allow the University to extend new lending services of the Film Studies Program’s audiovisual technology and supports the University Library staffing the new library service desk on the 1st floor of the Quai building. In addition, the position also supports new emerging library services such as assisting with events, student clubs, AUP Library Instagram while supporting basic library services.

This person will staff the new library service desk, depending on the weekly schedule. This position is key to providing services in an effective and welcoming manner. The person will occasionally provide support to other library services and library staff members. Note that during academic breaks equipment circulation and other support duties will give way to other duties.

DUTIES AND TASKS

Library Circulation and Access Services Support

Staff the library service desk for an average of 20 hours/week in the afternoon

Open/close the library service desk following procedures

Provide general information/directional services to the public

Provide basic assistance to patrons with library technology: self-check machine DVD/VHS readers, printing from library databases, downloading/reading eBooks

Refer users to appropriate service on campus

Handle circulation issues

Show patrons how to self-renew loans via the library catalog

Help patrons to submit inter-library loan and document delivery requests and recommend items for purchase

Explain the library loan policies (e.g., due dates, overdue items, fines)

Provide basic technological trouble shooting such as wireless printing

Show users where to find online resources on the library website

Help users access physical material in the library stacks

Refer patrons to appropriate services in the library and the university

Verify user services & library mailboxes as well as the library chat queues; reply as appropriate or forward requests to appropriate library staff members

Replenish copiers/printers on library floors with paper, toner and staples as necessary

Audiovisual Technology Lending Coordination

Communication

Before the beginning of each semester, collaborate with the teaching faculty of the Film
Studies Program concerning the AV material needs

Communicate with the Library Document Access Supervisor, the Film Studies program, and the Multimedia Office about audiovisual materials issues

In-class reminders of the AV loan policies and deadline may be organized depending on the circumstances, especially towards the end of the semester

Preparation of equipment

Coordinate with the Multimedia Office regarding the preparation and making available the audiovisual equipment of the Film Studies Program

Assembling separate equipment parts into filmmaking kits, under supervision of Multimedia Office staff

Checking, cleaning, creation of kits based on request submitted by faculty members via Helpdesk tickets

Coordinate with the library technology staff to implement the LibCal lending procedure related to the set-up of SpringShare audiovisual technology lending system (LibCal reservations, adding new items to LibCal)

Equipment Check-Out

Processing requests and reservations

Check in and out AV equipment

Identifying additional needs based on the project or on information/syllabus provided by the professor

Transferring the equipment to the “pick-up” shelf at the Library Service Desk

Explain to students and remind them of the loan policies in relation to AV material (due dates, overdue items, fines)

Follow the loan policies of audiovisual technology

Answering basic technical questions, including the status of Adobe Creative Cloud license attribution

Basic trouble shooting of audiovisual material

Equipment returns

Verifying audiovisual kits on return and preparing them for the following check-out period

Checking, cleaning, refurbishing if spare parts are available

Maintain an accurate number of elements in each kit and report missing or out of order problems to the office of Multimedia to help keep an up-to-date inventory (GLPI database).

Be present and contribute to the end-of-semester Film Studies equipment inventory led by the Multimedia Office

Coordinate with Multimedia and the Film Studies Program the availability of audiovisual technology equipment and request repair or replacement as needed

Letting Multimedia and the Library Document Access Supervisor know if a fee needs to be applied on user’s account

For semester long check-outs, establish a comprehensive report/excel chart

Collecting circulation statistics of audiovisual equipment

Library Shelving Support

Assist users with mobile compact shelving if necessary

Re-shelve physical materials (such as books, serials, films, reserves), neaten shelves as necessary

Conduct missing item searches

Empty the book-drop systematically

Collect and re-shelve library material which have been left out of place

Assist in shifting and organizing the collection if necessary

Shelf-reading & shelf-neatening (physical maintenance of library shelves)

Help with signage in the stacks

Library Event and Administrative Support

Provide clerical/administrative support as necessary

Assist with event organization as needed (especially in the fall)

Assessment: when needed assist to collate end-of-year library statistics (such as general, user services, information literacy).

Maintain and update the public bulletin boards with current internal and external information

Other duties

Other appropriate tasks as assigned by supervisor and the University Librarian

QUALIFICATIONS

At least two years of college-level study (Library Assistant); or an AA (Associate of Arts) degree, with or without library technical assistant training

Knowledge of Alma/Primo a plus

Film, media, or technical equipment experience in an academic or production environment highly valued

Prior experience in handling audiovisual equipment highly valued

Excellent interpersonal skills

User oriented

Very good oral and written communication skills

Fluency in English, fluency in French is a plus

Some basic customer service training

Ability to work independently

Detail oriented

Ability to handle repetitive tasks

Good computer and audiovisual technology skills

APPLICATIONS

To apply, please send your CV and cover letter to [email protected] and title the email in the following convention: “First and Last name – Library and Audiovisual Technology Assistant”.

Any candidate who applies must have the appropriate work authorization for employment in France.