Digital Technical Specialist French - Hybrid - Paris, France
- Provide remote in-depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, ODB, Insignia, Memotain and future products in the Ormco portfolio.
- Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.
- Scheduling technical follow up with doctors.
- Support customers by phone, email and/or remote support. In some cases, may be required to visit the customer onsite.
- Provide IOS demonstration and/or installation and training at the Doctor's practice when required.
- Accurately document customer interactions, issues, and resolutions in our CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.
- Perform remotely Onboarding for new/current doctors.
- Assisting the field teams in case of peaks/necessity.
- Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.
- Collects/reports product improvements or ideas to the Product team.
- Maintain internal knowledge through articles, SOPs, and templates.
- Understands and support the company's policies and procedures to provide proper and effective support to our customers.
- Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry
- Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
- Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
- Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
- Excellent organizational skills
- Proactive, self-sufficient, with a strong team-oriented mindset
- Enthusiastic, logical, and creative thinker
- Native French language skills and good English language skills. Any other European languages would be a plus.
Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Emplois Recommandés
Responsable Comptable E-Commerce - SAP H/F H/F
Détail de l'offre Informations générales Référence 2024-5384 Date de parution 28/04/2025 Description du poste Intitulé du poste Responsable Comptable E-Commerc…
Kinésithérapeute H/F - Paris 75008
Présentation de l'entreprise\nADN de la structure L’établissement, implanté au cœur de Paris, bénéficie d’une solide réputation dans le domaine de la kinésithérapie du sport. Vous intégrerez une st…
Garde-periscolaire - Garde d'enfant 5 h/semaine à PARIS(19) pour 2 enfants, 5 ans, 7 ans
Pour une de nos familles, nous sommes à la recherche d'un(e) garde d’enfants à domicile à PARIS(19) pour 5 heures de travail par semaine pour garder 2 enfants, 5 ans, 7 ans. Tâches confiées : accompag…
Directeur clients nationaux F/H
Entreprise « Soyez vous-même, les autres sont déjà pris. » Depuis plus de 20 ans, PERSUADERS RH, s’est construit sur une expertise forte dans le recrutement de profils complexes et a développé un…
DataEngineer (CDI) - Paris - (H/F)
Entreprise innovantequi s'efforce d'optimiser les performances de ses clients en tirant parti de la puissance des données. L'équipe est composée de professionnels passionnés qui repoussent les limite…
Intervenant social et éducatif - H/F
Intervenant social et éducatif - H/F req9597 Vous souhaitez mettre votre expérience au service des jeunes et familles fragilisées ? Vous voulez rejoindre une organisation à fort impact social pour do…
Inspecteur Modèles H/F
Au quotidien, ça donne quoi ? L'Inspection Générale conduit des missions d'audit en France et à l'étranger avec pour objectifs de garantir la qualité du dispositif de contrôle des risques, le respe…
Eyewear Product Assistant Intern
Chanel seeks an Eyewear Product Assistant Intern in Paris to support the development and presentation of its luxury eyewear collections. The role involves assisting in collection development, coordina…
Senior data engineer - Plateforme & Modélisation
En bref Paris CDI 03/10/2025 55000€ - 70000€ Société Notre client est une association à mission d’intérêt général, dont la vocation est de protéger les entreprises et leurs salariés en …
Press Coordination Intern
Chanel is seeking a Press Coordination Intern in Paris to assist with press activities for Asian markets. Responsibilities include coordinating shopping activities, managing international publications…