CDD - Digital Experience Manager H/F/X
- Be the department's point of contact for any new group initiatives linked to our expertise impacting our scope/roadmap (e.g., New Look and Feel, Skin Diagnosis, Hair Quiz, Clarins App, Brand initiatives like audio capsules)
- Understand stakeholders' objectives and challenges (UX/CRO, Animation, brand, business, IT) to support projects, source ideas, and spot risks
- Lead or participate in workshops around projects (Ideation, Design Thinking)
- Define or refine vision, objectives, priorities, resources, and requirements around new digital opportunities aligned with brand objectives
- Develop and promote consistent methodology and processes within our scope
- Stay curious about digital trends (webinars, trade shows, new tech) to anticipate/recommend opportunities and share insights with the team
- Foster a culture of experimentation, learning, and improvement to differentiate from competitors
- Adopt constructive critical thinking and a solution-oriented mindset to facilitate collaboration
- Set up and encourage cross-functional cooperation and communication
- Define roles and responsibilities of PMs and designers/consultants across projects
- Strengthen PM project governance to improve visibility of work toward the team and company
- Ensure good communication and collaboration within the team and digital department
- Contribute to team skill development
- Celebrate and reward achievements and successes
- Work closely with the CRO team to create business cases behind projects to help prioritization
- Monitor KPIs, identify best practices and lessons learned, and develop corresponding action plans
- Share project results and learnings with top management (Clarins.com taskforce, Steering Committee, Digital RDV)
- Collaborate with CRO on user research, reporting, and benchmarking
- A digital leader with strong strategic vision and the ability to connect business goals with digital execution
- An experienced manager, confident in guiding, mentoring, and motivating cross-functional digital teams
- Highly organized, with excellent orchestration skills to manage multiple projects, stakeholders, and markets simultaneously
- A pragmatic problem-solver with a results-driven mindset, capable of anticipating risks and proposing effective solutions
- An excellent communicator, comfortable collaborating with top management, IT, UX, design, and business teams
- Someone who takes ownership and makes decisions with confidence, ensuring priorities and deadlines are met
- Curious, structured, and resilient, thriving in fast-paced and international environments
- 8 to 10 years of experience in digital or e-commerce project management, including at least 3 years in a managerial role
- A solid track record in international environments, ideally within the luxury, retail, or cosmetics sector
- Proven experience leading and structuring digital teams (project managers, designers, developers, or external agencies)
- A strong understanding of digital ecosystems and the ability to translate business needs into actionable digital projects
- Good knowledge of UX/UI best practices, digital design systems, and technical challenges related to e-commerce platforms
- Familiarity with design collaboration tools (Figma / FigJam or equivalent)
- Knowledge of data and performance tracking tools (Google Analytics, ContentSquare, or similar)
- Understanding of CMS platforms (such as Salesforce Commerce Cloud) is a plus
- Bilingual in French and English, with the ability to lead meetings and produce documentation in English
- 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits
- A flexible work environment, with up to 2 days of remote working per week
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