Backup Engineer Analyst
- To be fully responsible for Backup platforms
- Part of the project team (as an expert) for future backup solution
- Installation, upgrades, maintenance of the platforms
- Production monitoring and resolution of technical incidents
- Backup monitoring and reporting in direct relation with Manage Services
- Analyze and prepare accurate documentation for production.
- Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
- Improvement and extension of operational system stability and performance
- Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
- Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
- Troubleshooting incidents in the scope of the technical areas
- Develop scripts for automation and batches, in close collaboration with development teams.
- Creating scripts according to internal AXA standards and procedures.
- Ability to support and monitor services on production servers.
- Technical writing of the proper documentation according to internal regulations
- Ensure security is priority one: audit, vulnerabilities remediation,
- Ensure service levels meet requirements. Propose and implement action plan when required.
- Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows)
- Minimum 3 years of experience in backup environment
- Cloud knowledge: Security, Networking, AWS, Azure
- Commvault solutions
- IBM Spectrum Protect V8 or later expert
- Scripting skills and automation.
- Strong general knowledge in IT and Datacenter infrastructure
- Knowledge in Windows / Linux / VMware
- Autonomous, teamwork spirit and "self-organized working", respectful of the process.
- Curiosity, assertiveness, pro-active mindset.
- Customer centric and result orientation.
- Ability to work in dynamic, matrix-structured global organizations.
- Upper intermediate level of written and spoken English is a must.
- French or Dutch speaking would be appreciated.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision
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