ServiceNow Adoption Manager (F/M) Ajouter aux favoris

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services . In 2024, Sonepar achieved sales of €32.5 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers' lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.

Sonepar's 46 000 associates are committed to accelerating the world's electrification and driven by a shared Purpose: Powering Progress for Future Generations.

The Role

Define and implement the Group-wide ServiceNow adoption strategy , ensuring that the platform is effectively understood, adopted, and used by employees and IT functions across Sonepar.

The role focuses on change management, governance, KPIs, community animation, and value tracking , enabling measurable progress in ServiceNow maturity at both local and global levels, within a decentralized operating model.

Key Responsibilities

1) Adoption Strategy & Governance

• Define and implement the global ServiceNow adoption strategy aligned with Group IT and Digital Workplace objectives.
• Establish and maintain adoption governance frameworks (usage principles, adoption guidelines, best practices).
• Define and implement KPIs to track adoption, maturity, usage, and value across OpCos. (Global adoption dashboard (KPIs, maturity, usage) / Adoption playbooks / toolkits for OpCos / Quarterly adoption & value reports for leadership
• Support local entities with clear frameworks while allowing controlled local adaptation.
• Ensure adoption governance is grounded in regular engagement with Operating Companies, enabling early detection of adoption gaps, usage challenges and misalignments across key ServiceNow domains (ITSM, CMDB, ITAM).
• Consolidate OpCo-level adoption signals (progress, risks, blockers, escalation needs) into actionable insights to continuously refine Group adoption priorities and governance.

2) Change Management & Enablement

• Design and deploy change management initiatives supporting ServiceNow adoption.
• Drive communication, awareness, and enablement around ServiceNow processes and capabilities.
• Support IT and business functions in embedding ServiceNow into their daily operational workflows.
• Ensure adoption initiatives are pragmatic, scalable, and value-oriented.
• Provide pragmatic guidance and enablement on ServiceNow fundamentals (e.g. Change Enablement practices, CMDB principles, ITAM lifecycle) to support consistent understanding and usage across Operating Companies, while respecting local ownership and execution.
• Support IT and business functions in embedding ServiceNow into daily operational workflows through practical recommendations, patterns and reusable guidance.

3) Community Animation & Ecosystem Collaboration

• Build, animate, and sustain a global ServiceNow community (local leads, key users, champions).
• Facilitate sharing of best practices, use cases, and lessons learned across Operating Companies.
• Collect feedback from the field to continuously improve adoption strategies.
• Act as a bridge between local teams and Group-level governance.
• Design, prepare and animate global ServiceNow community routines (e.g. monthly meetings, knowledge-sharing sessions, thematic "Know Your ServiceNow" initiatives), supported by clear communication assets and reusable materials.

4) Value Tracking & Maturity Progression

• Define ServiceNow maturity models and adoption benchmarks.
• Track and consolidate adoption progress at local and Group levels.
• Measure tangible benefits such as process standardization, efficiency gains, and service quality improvements.
• Provide consolidated reporting and insights to support decision-making and prioritization.
• Produce clear and recurring adoption artefacts (e.g. adoption scorecards, maturity snapshots, templates, guidance notes) to ensure transparency on adoption progress and support decision-making at both OpCo and Group levels.
• Leverage adoption data and field feedback to identify improvement opportunities and adjust adoption actions over time.

5) Ecosystem & Partner Collaboration

• Work closely with ServiceNow editors, implementation partners, and change management partners.
• Coordinate adoption-related activities delivered by external partners.
• Ensure consistency, quality, and alignment of partner contributions with Group adoption objectives.
• Contribute to continuous improvement of the ServiceNow adoption ecosystem.

• Act as a structured bridge between Operating Companies and ServiceNow experts, ensuring that usage signals, adoption blockers and field feedback are effectively captured and addressed.

The Experience You Bring

• A strong Experience in ServiceNow adoption , change management, digital workplace, or AI-related transformation initiatives.
• A deep understanding of AI concepts and employee-facing AI use cases (technical depth not required, but strong functional understanding expected).
• A Proven ability to define KPIs, governance frameworks, and adoption measurement models.
• A Experience working in international organizations (ideally decentralized organizations).
• A Strong stakeholder management and communication skills in multi-cultural environment ( fluent in English and French. Spanish is a plus)

What Success Looks Like

• SevriceNow adoption is measurable and progressing across the Group
  Clear KPIs and maturity models are defined and used to track AI adoption, usage, and value at both local and global levels.
• An active international ServiceNow community is animated
  A network of AI champions and local leaders shares best practices, accelerates adoption, and continuously feeds back real-world needs and insights.
• Demonstrated business and IT value from ServiceNow usage
• Strong alignment between global standards and local operational needs.

Work Mode & Location

- Hybrid: 3 days in Paris (8ème) and 17ème after the probation period

Benefits that await you:

The role - Your daily activities will be interesting, stimulating and varied... No two days are alike!

The organisation - You'll be part of the Sonepar family and share the same values!

The culture - You'll be working in an international environment.

The team - Our dynamic, multidisciplinary, open-minded and talented team is eager to welcome additional skills to continue to meet the challenge.

75% reimbursement of your monthly or annual transport pass.

Swile Ticket restaurant card

Gym exclusively reserved for the company and made available to employees free of charge.

Sustainable mobility package

Health insurance & Welfare

Employee Savings Plan & Profit Sharing Bonus.

Hiring process

• Quick Pre-screening interview
• Manager Interview
• HR Interview
• SVP Interview

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.

More information on Sonepar:

Website:

Twitter: @sonepar

LinkedIn:

Check out Sonepar on Facebook!

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