Service Delivery Analyst intern
Description de la mission
The Pernod Ricard Tech team is looking for its future intern starting in September 2026 for a 6-month contract. This is an opportunity to join an international environment where innovation, technology, and conviviality drive the Group’s digital experience.
As a Service Delivery Analyst Intern , you will contribute to Pernod Ricard’s ongoing Agile & Product transformation by supporting service oversight, quality management, and continuous improvement initiatives.
Main Missions & Responsibilities: Working closely with Service Delivery, Service management and global & local Tech teams, you will support:
1. Tech Coaching & Knowledge Sharing (Iconic Win)
A key part of this internship is contributing to a culture of continuous learning and service excellence. You will help develop and strengthen team capabilities through coaching and knowledge-sharing initiatives.
- Create and enhance training materials, user guides, onboarding packs, and awareness content.
- Support workshops, demos, or knowledge-sharing sessions to help teams understand Tech services, processes, and best practices.
- Help onboard new joiners or key users, improving their understanding of tools and workflows.
- Propose initiatives that increase process adoption, user understanding, and Tech maturity across the organization.
Your Iconic Win:
Leaving a lasting impact by elevating the way teams understand, adopt, and operate Tech services — strengthening the maturity and effectiveness of Service Delivery at Pernod Ricard Tech.
2. Projects
- Assist project managers with preparation, tracking, documentation, communication around Service delivery and Service Management Activity.
- Participate in operational transition to RUN: readiness checks, coordination, documentation.
- Contribute to ensuring services delivered meet operational and support requirements.
3. ITSM & Service Management
- Contribute to ITSM activities: major incident management, problem follow-up, support to change management, CMDB updates.
- Support continuous improvement initiatives: analysis, recommendations, action plans.
4. Service Governance, KPI & Reporting
- Produce operational reports (SLA, KPI, performance dashboards, service insights).
- Support internal communication related to major incidents, service disruptions, and RUN activities.
- Help identify trends and areas for service optimization.
During Your internship, You Will Develop:
- Practical knowledge of ITSM & ITIL practices.
- Skills in service oversight, stakeholder communication, and governance .
- Exposure to Agile & Product-oriented organizations.
- Experience in a global, multicultural environment.
- Confidence in coaching, training, and knowledge-sharing techniques.
Your Profile:
- Student in an Engineering School, Computer Science program, or IT Management Master’s degree.
- Strong command of Microsoft Office tools (Excel, PowerPoint).
- Knowledge of, or strong interest in, ITSM / ITIL frameworks.
- Fluent in both English and French (written and spoken).
- Organized, detail-oriented, curious, and excellent communicator.
Wait, there’s more…
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (max 1 day a week), very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…
Pernod Ricard values diversity and solidarity within its organization and in its relations with stakeholders. Our recruitment methods focus on skills, and we welcome all types of talent.
Job Posting End Date:
Target Hire Date :
2026-09-01Target End Date :
2027-02-28Profil recherché
Emplois Recommandés
Chargé(e) recrutement et suivi enseignants
Vous souhaitez travailler pour une entreprise d’éducation engagée et utile, au cœur d'une équipe à taille humaine ? Leader en France , Acadomia c’est 500 collaborateurs répartis sur tout le territo…
Senior Growth Engineer (Acquisition, Automation & RevOps) CDI - Fintech durable
Pourquoi ce poste existe chez Qileo Qileo est une fintech à impact qui aide les entrepreneurs à créer leur entreprise et gérer leur compte pro de manière responsable . Nous lançons une offre s…
Coordinateur Studio PAP luxe H/F
Nous recrutons, pour une Maison de PAP Luxe, un(e) Coordinateur Studio PAP Luxe dans le cadre d'une mission de 4 mois, avec possibilité d'intégration en CDI. Rattaché au Directeur du Studio, vos…
Chargé de projets Data et CRM H/F
Apprentis d'Auteuil est un acteur engagé de l'économie sociale et solidaire, uvre d'église, qui développe des programmes d'accueil et d'accompagnement, d'éducation, de formation et d'insertion, auprè…
Sales Development Representative - French/German bilingual
About the job Since Alma's creation in 2018, our growth has been exceptional with hundreds of new merchants adopting our solutions every month. We currently collaborate with 19 000+ merchants acro…
Candidature spontanée - GSM Paris
Le poste que tu convoites n'est pas encore affiché sur notre site Carrières? Partage ton CV avec l'équipe de recrutement. On ne sait jamais ce que l'avenir nous réserve! GSM Project est un stu…
Strategy Consultant & Data Scientist (entry-level) Ajouter aux favoris
Emerton Data is the entity of Emerton Group dedicated to digital and advanced data analytics activities, led by experienced partners in both data science & AI and management consulting. We support com…
Alternance* - Secrétaire Médical (H/F)
STUDI, l’école n°1 de la formation 100 % en ligne , recherche pour son entreprise partenaire, un Secrétaire Médical (H/F) en contrat d’apprentissage. Lancez votre carrière dès à présent en sui…
Responsable de magasin prêt-à-porter F/H
Connaissez-vous ARMOR LUX ? Fondé en 1938 à Quimper, Armor-lux est un Groupe industriel familial qui défend, sur son territoire, un savoir-faire d’exception dans la création, la fab…