Service Delivery Analyst intern

Description de la mission

The Pernod Ricard Tech team is looking for its future intern starting in September 2026 for a 6-month contract. This is an opportunity to join an international environment where innovation, technology, and conviviality drive the Group’s digital experience.
As a Service Delivery Analyst Intern , you will contribute to Pernod Ricard’s ongoing Agile & Product transformation by supporting service oversight, quality management, and continuous improvement initiatives.

Main Missions & Responsibilities: Working closely with Service Delivery, Service management and global & local Tech teams, you will support:

1. Tech Coaching & Knowledge Sharing (Iconic Win)

A key part of this internship is contributing to a culture of continuous learning and service excellence. You will help develop and strengthen team capabilities through coaching and knowledge-sharing initiatives.

• Create and enhance training materials, user guides, onboarding packs, and awareness content.
• Support workshops, demos, or knowledge-sharing sessions to help teams understand Tech services, processes, and best practices.
• Help onboard new joiners or key users, improving their understanding of tools and workflows.
• Propose initiatives that increase process adoption, user understanding, and Tech maturity across the organization.

Your Iconic Win:
Leaving a lasting impact by elevating the way teams understand, adopt, and operate Tech services — strengthening the maturity and effectiveness of Service Delivery at Pernod Ricard Tech.

2. Projects

• Assist project managers with preparation, tracking, documentation, communication around Service delivery and Service Management Activity.
• Participate in operational transition to RUN: readiness checks, coordination, documentation.
• Contribute to ensuring services delivered meet operational and support requirements.

3. ITSM & Service Management

• Contribute to ITSM activities: major incident management, problem follow-up, support to change management, CMDB updates.
• Support continuous improvement initiatives: analysis, recommendations, action plans.

4. Service Governance, KPI & Reporting

• Produce operational reports (SLA, KPI, performance dashboards, service insights).
• Support internal communication related to major incidents, service disruptions, and RUN activities.
• Help identify trends and areas for service optimization.

During Your internship, You Will Develop:

• Practical knowledge of ITSM & ITIL practices.
• Skills in service oversight, stakeholder communication, and governance .
• Exposure to Agile & Product-oriented organizations.
• Experience in a global, multicultural environment.
• Confidence in coaching, training, and knowledge-sharing techniques.

Your Profile:

• Student in an Engineering School, Computer Science program, or IT Management Master’s degree.
• Strong command of Microsoft Office tools (Excel, PowerPoint).
• Knowledge of, or strong interest in, ITSM / ITIL frameworks.
• Fluent in both English and French (written and spoken).
• Organized, detail-oriented, curious, and excellent communicator.

Wait, there’s more…

We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (max 1 day a week), very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…

Pernod Ricard values diversity and solidarity within its organization and in its relations with stakeholders. Our recruitment methods focus on skills, and we welcome all types of talent.

Job Posting End Date:

Target Hire Date :

Target End Date :

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