Cloud Support Engineer (M/F)

Akamai Technologies

Paris

Would you like to provide customer support for Akamai Web Performance, Media, Security and Compute products?
Would you like to deliver 30% of the internet worldwide daily?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. Akamai's Cloud Support Engineers strive to deliver a best-in-class support experience for the world's largest organizations. Our engineers are recognized for their expert knowledge of cutting-edge technology, customer empathy, and staying calm under pressure.
Partner with the best
You will be providing technical support for Akamai's Web and Media performance delivery, as well as Security and Edge Compute services, to our customers. You will be intimately involved in troubleshooting all technical aspects of Akamai's products and services and be critical to our customer relationships. Support is provided remotely, recorded in our ticketing system, email and online interactive calls.
As a Cloud Support Engineer, you will be responsible for:
Working as a trusted partner to troubleshoot and mitigate complex technical issues for a given portfolio of large accounts in the EMEA region.
Leading technical investigations across Akamai's Connected Cloud Platform worldwide.
Owning the customer problems until resolutions and collaborating with internal teams across time zones.
Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach.
Providing feedback into improving our internal tools, procedures and working towards becoming an SME.
Do what you love
To be successful in this role you will:
Have a master's in Computer Science, Engineering or another related educational field or relevant experience.
Be fluent in spoken and written French and English.
Have a passion for delivering excellent service, in a customer facing role providing business to business support.
Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, BGP.
Have experience with Linux specifically in Bash/Shell command line environment covering application logs.
Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript.
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote

Publié le 2025-09-06

Emplois Recommandés

Directeur de Projet MOEx H/F

setec bâtiment

Paris

À propos de nous setec est un groupe d'ingénierie français, indépendant et pluridisciplinaire, reconnu pour la réalisation de projets complexes et innovants à travers le monde. Animés par l'esprit "In…

Voir les Détails

Publié le 2025-07-23

Go-to-Market Assistant Intern

Celine

Paris

CELINE is seeking a Go-to-Market Assistant Intern to join the Retail Merchandising department in Paris. This role involves supporting marketing coordination, managing pop-up and capsule projects, and …

Voir les Détails

Publié le 2025-09-01

Stage - Stage de fin d’études / Ingénieur innovation en Mathématiques Appliquées, Statistiques [REF-BMA-39] - Paris, France (H/F)

Forums Talents Handicap

Paris 1er

Poste ouvert aux personnes en situation de handicap. Contexte : Le cancer du sein peut être traité de différentes manières. La chimiothérapie utilise des médicaments pour éliminer les cellules cancé…

Voir les Détails

Publié le 2025-08-02

Secrétaire Médicale (H/F)

La Croix-Rouge Française

Paris

A la tête d'un important réseau de 600 établissements dans les secteurs sanitaire, médico-social, social, et de l'enseignement, la Croix-Rouge Française emploie plus de 18 000 salariés et 70 métiers l…

Voir les Détails

Publié le 2025-07-07

Senior Manager, GTM Hybrid Datacenter Solutions

The Nippon Telegraph and Telephone Corporation (NTT)

Paris

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to…

Voir les Détails

Publié le 2025-07-02

Data steward H/F

NEXTON

Paris

Description de l'entreprise Qui sommes-nous ? Rejoindre NEXTON, c'est intégrer une entreprise où convergent l'esprit d'un cabinet de conseil, la créativité d'une agence et la dynamique d'une ESN !…

Voir les Détails

Publié le 2025-08-28

Assistante Administrative H/F

FAB Group

Paris 17e

Qui sommes-nous ? Cabinet d'expertise comptable basé dans le 17e arrondissement de Paris, nous accompagnons depuis plus de 20 ans des entreprises de tous secteurs dans leur gestion comptable, social…

Voir les Détails

Publié le 2025-09-01

MÉTROLOGUE PESAGE IPFNA GRANDE ITINÉRANCE - H/F

CHOAZAN® - Recrutement & Accompagnement

Paris

Présentation de l'entreprise\n Depuis 2022, nous accompagnons nos entreprises partenaires dans la recherche de leurs futurs talents. Nous intervenons sur des secteurs variés (Industrie, Commerce, ter…

Voir les Détails

Publié le 2025-08-05

Retail Merchandising Intern

Balenciaga

Paris

Balenciaga seeks a Retail Merchandising Intern in Paris for a six-month internship starting June 2025. The role involves supporting the retail purchasing team with sales analysis, logistics management…

Voir les Détails

Publié le 2025-07-08

Ingénieur d'études en humanité numérique

ECOLE NORMALE SUPERIEURE

Paris

ENVIRONNEMENT DE TRAVAIL ArTerm est un projet de recherche consacré à la littérature artistique et au rapport texte-image en Italie et en France (XVIe-XVIIe siècles). Il analyse la circulation des …

Voir les Détails

Publié le 2025-09-01