IT Support Engineer - VIP

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

ROLE:

Within the Workplace department, you will join our VIP Support team dedicated to the Office of the President, the Deputy Chief Executive Officer, and the Executive Committee. In this role, you will be responsible for providing high-quality technical assistance by managing events, handling requests and incidents, and maintaining IT and audiovisual equipment. You will also be in charge of preparing videoconferences, working closely with the relevant users, and contributing to the continuous improvement of support processes.

MISSIONS:

• Provide technical support to the Office of the President and the Deputy CEO, manage incidents, and maintain IT equipment with a strong focus on quality and efficiency.
• Prepare and manage presidential videoconferences by conducting all necessary tests to ensure smooth execution.
• Work closely with end users to address their specific needs.
• Use and enhance the knowledge base to improve processes and interventions.
• Monitor deadlines and ensure end-to-end follow-up of requests and incidents.
• Contribute to the implementation of new ideas and solutions to meet the needs of the executive team.
• Actively participate in transformation and improvement projects for existing solutions.
• Ensure smooth transitions to Run teams with appropriate documentation and processes.
• Serve as the single point of contact for all workstation-related topics, including projects, architecture, and standards.

PROFILE AND SKILLS:

• Degree in IT with 5-10 years of significant experience as a support technician in demanding environments, working directly with executive-level (VIP) users.
• Excellent command of Windows and macOS environments, as well as level 2 and 3 workstation support.
• In-depth knowledge of workstation administration tools such as Intune, SCCM, Active Directory, and GPO.
• Strong skills in IP telephony, softphone systems, and support for smartphones and tablets (Android and iOS)
• Exceptional service-oriented mindset, with excellent communication, presentation, and writing skills
• Strong stress management, organizational abilities, technical expertise, and diplomacy to handle any situation effectively.
• Professional demeanor appropriate for interactions with executive management.
• Team spirit and customer service mindset to support users through incident resolution.
• Availability for on-site work to ensure close-proximity support.
• Flexibility and adaptability to varying schedules depending on business needs.
• Ability to travel to specific sites upon request.
• Proficiency in both English and French, written and spoken.

Come along on CMA CGM's adventure !