IT Support Engineer

About Alta Ares

Alta Ares is an air defense Neoprime. We build AI-guided interceptors to counter drones and cruise missiles, along with the software platform that powers them.

Our customers are NATO-aligned militaries and defense institutions, and our systems are regularly deployed during live exercises and operational demonstrations across Europe, the Middle East, and Asia.

Founded in 2024, we have grown to 90 people, raised over $60M, and increased revenue 40× this year. We are now entering a new phase of international expansion, industrial scaling, fundraising, and product development.

Role & Mission

As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands-on, high-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

1. Device & Asset Management

• Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning

• Manage the laptop and equipment stock across Paris HQ and other offices

• Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)

• Maintain an up-to-date asset register and ensure all devices comply with internal security standards

• Coordinate repairs, replacements, and hardware upgrades

2. User & Identity Management

• Create and manage corporate email accounts (Google Workspace) for all new joiners

• Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms

• Manage user access and permissions across all systems — ensuring least-privilege principles are applied consistently

• Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights

• Maintain accurate, up-to-date user directories and licence inventories

3. Onboarding & Offboarding

• Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first-day readiness

• Brief new joiners on IT tools, security practices, and internal procedures

• Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR

• Maintain and continuously improve IT onboarding checklists and runbooks

4. Internal IT Support

• Serve as the first point of contact for all internal IT support requests across Paris and remote offices

• Diagnose and resolve hardware, software, and connectivity issues in a timely manner

• Manage a ticket queue and maintain SLA-aligned response times

• Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources

5. Access & Permissions Management

• Administer access controls across internal systems, cloud platforms, and SaaS tools

• Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies

• Support the implementation of SSO, MFA, and MDM solutions as the company scales

• Flag and remediate access anomalies proactively

Candidate Profile

Experience

• 3–6 years of experience in IT support, workplace IT, or systems administration

• Proven hands-on experience managing Google Workspace administration (user management, groups, licences, security settings)

• Experience managing SaaS tool stacks in a startup or scale-up environment (Slack, Notion, and equivalent)

• Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking

• Experience owning onboarding/offboarding IT processes end-to-end

• Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus

• Experience in a defence, dual-use, or security-sensitive organisation is appreciated

Skills & Qualities

• Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end

• Proactive and service-minded: you anticipate IT needs before they become problems

• Responsive and reliable — employees trust that their issues will be resolved quickly and professionally

• Comfortable working autonomously in a lean environment with broad scope

• Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course

• Strong communicator: able to explain technical concepts clearly to non-technical employees

• Fluent in French and English