Manager Professional Services (Complex & Strategic Deals)...

🌱 About us

Greenly was founded in 2019 by Alexis , Matthieu and Arnaud with one mission: make carbon management as essential as financial management .

Today, we are a global leader in carbon accounting , proudly B-Corp certified and part of the French Tech 120 . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York. 🌎

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management .

🌱 Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book , blog , and youtube channel 🎥

🌱 About the team

You’ll join Greenly’s Delivery organisation — the team that brings carbon accounting to life for companies tackling more complex climate challenges. We also support clients whose needs go beyond the standard delivery flows: larger accounts, advanced climate topics, or situations where customer needs don’t exactly fit our standard processes. 🤝

This Professional Services perimeter is where we work with strategic clients who require deeper engagement, tailored execution, and strong project leadership. It’s a space where you’ll combine client excellence, smart effort, and sharp project management to deliver high-quality results — while helping Greenly continue to evolve toward more scalable, product-led delivery. 🚀

🌱 About the role

We’re looking for a Manager for Professional Services Delivery who will lead the team supporting Greenly’s most complex and strategic clients.

This role is a blend of people leadership, project excellence, and top-level client engagement . It requires someone who is structured, assertive, strong with ambiguity, and able to guide demanding clients while keeping teams motivated.

The ideal profile is an all-rounder: someone who enjoys both leading people and being hands-on in delivery, who thrives in complex situations, and who can navigate technical climate topics with ease (even without being a deep technical expert). 🌍

Your responsibilities:

• Lead and people management a team of Climate experts delivering professional services for complex, high-expectation clients

• Own end-to-end delivery excellence: scoping, planning, communication, and project quality

• Involvement in contract negotiations to ensure customer/delivery alignment pre-sales

• Manage stress, shifting scopes, and highly demanding stakeholders with calm and structure

• Create strong, trust-based relationships with clients — while keeping boundaries clear and healthy

• Improve workflows, documentation, resource allocation, and ways of working within the team

• Partner with Product to share recurring patterns and opportunities for future standardisation

• Foster a team environment that is caring, stable, and mindful of workload & well-being

• Collaborate closely with Sales and other Delivery teams to ensure a coherent client experience

Objectives / Key Metrics:

• Net Retention: maximise customer satisfaction, identify upsell opportunities, and grow strategic accounts within Greenly, in collaboration with Account Managers 🙏

• Gross Margin: maintain a healthy gross margin so we can serve more customers sustainably, without overloading the team

• Drive the product roadmap for Enterprise, based on quantified customer needs

Reporting line: COO and/or CTO

🌱 Skills to succeed

What we’re looking for:

• Strong experience in project management, customer delivery, or complex operational roles

• Outstanding client communication skills — clear, structured, assertive ✨

• Comfortable with climate & carbon accounting concepts (not necessarily an expert yet)

• Able to handle high-stakes clients, tight timelines, and conflicting priorities

• Great people skills: coaching, support, honest feedback, team motivation

• Comfortable working with engineering-minded profiles (analysts, climate experts)

• Strong cross-team collaboration with Sales, Product, and Leadership 💚

• Calm under pressure; good at bringing clarity, structure, and decision-making

• You are fluent in English and French 💬

What success looks like:

• High satisfaction from strategic clients, with clear and predictable delivery 🤝

• Controlled scopes, fewer escalations, and well-managed expectations

• Stable, motivated, and supported Professional Services team

• Clear documentation and repeatable practices for complex engagements 🌱

• Insights shared with Product to help Greenly evolve toward more scalable delivery

🌱 Perks & benefits

• 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement)

• 🏠 Flexible remote work options

• ⚒️ Top-notch tools to help you do your best work

• 🩺 Private medical insurance with Alan (including mental health support), 100% covered

• 🚅 50% Navigo reimbursement for public transport

• 🥗 Sustainable lunch vouchers via Ekip

• 🤸 Partial coverage of your Gymlib subscription

• 🤝 A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people
  

🌱 The recruitment process

• First discussion and introduction to the role

• Prepare and present a case study exercise

• Final interviews

• Provide us with 1-2 references to complete the recruitment process

• We welcome you during our onboarding week! 🥳

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. 🙏