UX Researcher & Ops - Apprenticeship - M/W

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening . Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 5 000 seller partners and 11 million products, ManoMano currently employs 550 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

Context

The Experience Design team is part of the Tech department at ManoMano, together with Product, Data and IT teams.

Currently, 12 designers and 1 UX Researcher are working together in order to design and deliver best-in-class products & services to our users & customers, and support business growth ambitions.

We are looking for a UX designer Apprentice to join the Experience Design team and work on our e-commerce B2B, B2C and Partners platforms for our users & customers.

This role reports to the UX Research and Design & Data team.

Responsibilities

Responsible for helping UX Researcher conducting qualitative and quantitative studies by :

1- Coordinating with all the internal stakeholders to gather the useful information or data we already have to frame the project and adapt the methodology :

• Gather insights from previous research

• Look for data from our website analytics tool (Amplitude etc) to understand or identify trends in terms of online user behaviours, gather qualitative customer feedbacks about the research topic in Chattermill..

2- Support the user recruitment to organize qualitative interviews, usability tests, concept test, focus groups... meaning :

• Extract from our users database the panel we will target by email

• Write the message that will make users want to take part in the study and explain in details how the study will take place and what we expect from them

• Follow the user recruitment process : organize an additional recruitment emailing if needed, confirm the appointments, make sure that the interview will take place in the smoothest way

• Send the incentive once the study is finished and track the results

If the recruitment is done by an external partner to target specific users : explain the recruitment brief to the partner, make sure it is well understood and taken into account, follow the recruitment process and planning.

3- Take part in studies by assisting UX Researcher & UX/UI Designers : take notes during user interviews or user tests, and summarize the learnings.

4- After the study : support the UX Researcher & designers to follow the way the teams take into account the recommendations and insights of the studies by :

• creating report document and share it to the teams

• identifying KPI, metrics or qualitative ways to measure how this insights enabled the company to upgrade and improve user experience

5- Play an active role in making UX Research accessible among all the teams to make sure that business and Product decisions take into account users’ needs :

• Update our research depository and knowledge spaces to make sure they’re always up to date with fresh and relevant information that will be useful for teams

• Organize internal (IRL or remote) training among the teams to share this knowledge and make some pedagogy about UX research practices and tools

• Responsible and animate Users clubs Pannels

Desired Skills & Experience

• Following a master’s degree or equivalent in service design, user experience, user research or similar

• Empathy towards users, with a strong willingness to understand their path, needs and difficulties

• A strong team player, collaborative and willing to find solutions

• Someone pragmatic and problem solving oriented

• Communication skills to be excellent in both verbal and written form (French and English)

• Familiarity with UX design & service design methodologies

  Apply now and join an exciting adventure ! ✨
  You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.