Junior IT Support Specialist
- Handling incidents and service requests both in person and over Slack / video call
- Assist in managing our MDM and SaaS solutions
- Video Conference tool, printers, cabling,... and control the IT material
- Assisting with IT onboarding and offboarding of new employees in the company
- Maintaining stock levels and making sure it's accurate and aligns with our asset tracking software
- Contacting the supplier to replace/fix any hardware failure
- Maintaining and developing IT documentation (best practices., processes, reports) in our dedicated tool
- Managing SLAs for tickets assigned to you
- Contributing in team meetings to help improve processes and systems
- We are looking for someone who can be proactive, with a continuous improvement mindset and can work autonomously. You'll work collaboratively with your IT support team mates, and other departments as needed
- You will have an IT qualification or experience in a help desk environment
- You are able to work collaboratively and communicate effectively with relevant stakeholders
- Strong attention to detail
- You demonstrate solid understanding of IT troubleshooting and problem solving
- You can speak English and French
- Please apply with an English resume If you don't meet 100% of the qualifications outlined above, tell us why you'd still be a great fit for this role in your application!
- Hybrid set up
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership planRegular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
- a 45-min video-call with Chloé our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
- a 45-min video-call with your future Manager Henry and your future IT Lead Chris, to assess your hard & soft skills
- a 30mn interview with Jeremie our Head of Engineering for vision fit and rounding off the process
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