CRM Conversion - Apprentice (m/f/d)

LIVE THE MUSIC WITH US

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.
At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!

We believe music is all about embracing the things that make us different.
Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.
Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.

Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives!
** Join Us **

JOB DESCRIPTION

You're customer obsessed and can't base any decision without data? Come join the Deezer CRM team!

We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation, we need a diverse team of CRM experts all dedicated to design, build and activate new ways to engage our users around our favourite topic, music. Beyond ideation and concepting, we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done.

The role

We are currently seeking a highly motivated individual to join our team as a CRM Conversion Apprentice . In this role, you will have the exciting opportunity to develop tailored CRM journeys to activate users in the early days of their lifecycle with Deezer and nudge them to convert to a paid package. You’ll be a key contributor to deliver innovative and personalised communications across all channels, with a high focus on testing & optimization.

You will have the chance of working closely with various departments within our organisation, including Product & Tech, Data and Copywriting/Graphic Design.

What you will do

• Ideate and execute CRM adhoc campaigns and automated journeys (in our CRM tool Braze) to boost paid conversion & winback, leveraging personalized music content and well-thought promo schemes.

• Work closely with different teams across the organisation (Creative, Pricing, Data, Product, Tech…) to ensure the successful execution of our CRM strategy and alignment with company objectives.

• Ideate and implement AB tests to continuously improve journeys’ performance.

• Monitor, analyse and report on CRM performance metrics, and communicate learnings to the organisation.

• Find new and innovative ways to engage with users, effectively using our channel mix.

QUALIFICATIONS

This role is excellent for a person with:

• A data-driven approach and strong organisational skills

• An experience in project management.

• A genuine enthusiasm for customers and a creative mindset

• Working proficiency in English.

• Knowledge of CRM platforms is a plus (ideally Braze).

  At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
  If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

Additional information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks

• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+

• Multiple e-learnings and mandatory training sessions for all managers

• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like transportation, we offer you extra perks like:

• A Deezer premium family account for free

• Access to gym classes

• Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong

• Deezer parties several times a year and drinks every thursday

• Allowance for sports, travelling and culture

• Meal vouchers

• Mental health and well-being support from Moka.Care

• Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!

• Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !