Customer Operations & Success Manager (Paris)

About Pelico

We are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting. Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

Our Team

With a dynamic team of over 200 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains.
Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.

Our work has been recognized by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).

Engineering turns Product ambition into scalable, reliable solutions that empower on-site operational teams .

We design a platform that handles high volumes, concurrent users, and complex workflows , while remaining modular, maintainable, and future-proof.

Your Role's mission:

As a Customer Operations & Success Manager, you’ll support the successful deployment and adoption of the Pelico platform, helping our manufacturing customers get the most out of our solution.

• Support Customer Relationships:  Help maintain strong relationships with our customers by supporting regular check-ins, preparing business review materials, and assisting in day-to-day communication.

• Assist in Onboarding and Implementation : Contribute to smooth customer onboarding by coordinating logistics, supporting site visits, and helping ensure users are set up for success with the platform.

• Collaborate Across Teams and Share Feedback : Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy.

• Contribute to Account Growth : Help identify ways we can deliver more value to our customers. Support the sales team in spotting opportunities for upsell or expansion.

• Help Track Goals and Results : Assist in defining and following up on customer goals and success metrics. Contribute to solving challenges and tracking the value delivered.

Preferred Qualifications & Skills

• 1-5 years of experience in a customer-facing and operations role.

• Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives.

• Strong interest in technology with the ability to engage in informed discussions about the data analytics industry.

• Proven experience in program or project management, preferably focused on onboarding or customer-centric processes.

• Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences.

• Deep customer empathy, enabling you to listen attentively and address their unique needs effectively.

• A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving.

• Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment

• Bilingual French and fluent English to effectively interact with our international customer base.

  Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

What we offer

Our culture thrives on trust and empowerment complemented by benefits that truly support you like:

• Work on a  highly impactful product  that users love!

• A very competitive compensation package

• Office locations : In the heart of Paris (75002) and Miami, USA.

• Stock Options:  Available for every employee.

• Premium Health Coverage : Up to 70% covered by Pelico (Alan Healthcare).

• Meal Allowance : €10/day worked, covered at 50% (via Swile card).

• Transportation Support:  50% public transportation coverage or an equivalent sustainable mobility package.

• Collaborative Environment:  We foster a vibrant, growth-focused workplace where professional development and team connections thrive

Your interview experience :

Online HR interview : 30 minutes

Online Hiring Manager Interview : 45 minutes

On-site study case : 1h

Online Cultural fit meeting : 30-45minutes