Technical Support Specialist Ajouter aux favoris

Job Description

About the role

We are currently recruiting a Technical Support Specialist to support our Freight Forwarding operations in France. The primary objective of this role is to provide reliable first- and second-level technical support to ensure smooth, secure, and efficient IT operations across the country.

The role is based at our Paris Roissy office and will primarily support multiple locations across France, mainly remotely, with occasional on-site visits as required. Supported locations include Le Havre, Marseille, Nantes, Lyon, Paris Orly, Saint-Nazaire, Bordeaux, and Lille, with potential support for additional sites in the region.

In this position, the Technical Support Specialist will deliver hands-on support for end-user devices such as laptops, desktops, printers, and barcode scanners, while also implementing and maintaining IT standards defined by the System and Network Engineering teams. This includes supporting infrastructure related to desktops, WAN/LAN networks, servers, and disaster recovery.

The role sits within the Technical Support Services (TSS) team, which provides high-quality second-line support to up to 250 sites across Europe. The team also plays a key role in delivering IT infrastructure for new business wins and site launches.

How you will contribute

• Provide first- and second-level end-user support for all end-device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners
• Ensure the operation, maintenance, and continuous improvement of the core ICT infrastructure across all Freight Forwarding locations (servers, clients, network, telephony, Microsoft 365, Tanium)
• Deliver first- and second-level diagnostic support to the System & Network Engineering teams and the Service Desk, including documentation of site-specific networks, servers, and end devices
• Create and update work instructions and technical documentation, ensuring correct formatting and storage in line with TSS team standards
• Participate in the global on-call support rotation, providing support to DP World sites worldwide and connecting to the network within 10 minutes when on call
• Monitor service desk alerts and emails, resolving or escalating incidents as required, including weekend change-management support when on call
• Adhere to and support DP World security, change, incident, and problem management processes, including asset tracking, procurement compliance, and onsite support for new site launches or infrastructure refreshes

What you will bring

• Qualification in Computer Science or equivalent professional training/certification, with relevant experience in a technical environment
• Strong attention to detail, with the ability to create, document, and follow processes and procedures
• Good verbal and written communication skills with IT colleagues, business stakeholders, and external auditors, while maintaining confidentiality
• Ability to work effectively in a fast-paced environment with a positive and professional approach
• Solid working knowledge of desktop hardware, operating systems, software, network systems, server hardware, and protocols
• Strong organizational and problem-solving skills
• Fluency in English and French (written and spoken) is highly desirable, with willingness to travel up to 25%

Please submit your application (Cv) in English.

Role based in Roissy-en-France. A valid driving licence and access to a personal vehicle are required, as the location is not easily accessible by public transport.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

#LI-CR1