CRM & Delivery Apprenticeship

About us

Greenly was founded in 2019 by Alexis , Matthieu and Arnaud with one mission: make carbon management as essential as financial management .

Today, we are a global leader in carbon accounting , proudly B-Corp certified and part of the French Tech 120 . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management .

Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book , blog , and youtube channel

About the role

Throughout this mission, you will be fully embedded in the CRM team (80% of your time) and contribute directly to some of our core chapters: Lead Nurturing, Upsell, and broader Communications, while supporting the CRM Manager across the full lead and customer lifecycle. You will also dedicate 20% of your time to Delivery Operations to industrialize processes and enhance client autonomy.

At Greenly, we believe the next frontier of CRM isn't just automation, it's intelligence . You'll help us explore and build AI-powered workflows that make our communications sharper, more contextual, and more impactful at scale.

Your missions will include:

Strategy & ideation In collaboration with the CRM Manager:

• Map and define CRM journeys for our inbound leads and customers, identifying the right moments to deliver relevant, personalized content

• Bring fresh ideas and creative concepts to improve our sequences, campaigns, and overall CRM approach

Campaign creation & operations : Build and manage email campaigns end-to-end: Create and maintain automated workflows (onboarding flows, nurturing sequences, triggered emails) in collaboration with RevOps and the Product team

Testing & optimization : Run A/B tests from hypothesis to analysis, and translate learnings into concrete improvements Monitor campaign KPIs (open rate, CTR, conversion, churn) and produce regular performance reports Identify opportunities to turn one-shot campaigns into scalable, automated workflows

AI-powered CRM — build the next generation of our workflows

This is where you'll have a real chance to shape something new . Concretely, you'll help us design and implement AI agents that make our CRM smarter such as :

• Next Best Action (NBA) : a CRM approach that analyzes in-platform activity to automatically recommend and refine the next steps a client should take, driving success and autonomy.

• Upsell & cross-sell triggers : an agent that cross-references HubSpot data with the regulatory calendar (CSRD, EU taxonomy) to trigger hyper-personalized sequences at the right moment

• Product-level precision : identifying clients who haven't yet run product-level LCAs and automatically surfacing messages to push them toward greater granularity The goal is AI that genuinely improves the experience for our leads and clients, and drives measurable impact.

⚙️ Delivery Ops & Industrialization (20% of your time)

• Work with the Delivery team to identify specific use cases to deploy via the CRM to increase client autonomy.

• Industrialize Delivery processes through automations and the strategic use of AI.

Skills to succeed

CRM platform experience : hands-on practice with at least one tool such as HubSpot, Salesforce, Brevo, or Customer.io

✏️ Copywriting : ability to write clear, engaging, conversion-oriented copy in both French and English

Email marketing fundamentals : solid understanding of segmentation, personalization, automation, and deliverability basics

Hands-on curiosity with AI tools : prompt engineering, agent building, or workflow automation (n8n, Make, Clay, or similar)

‍ Data literacy : at ease with KPIs like open rate, CTR, and conversion rate * Confident using Excel, Google Sheets, or similar analytics tools

️ Language skills: Fluency in both English and French

Nice-to-haves:

• SQL knowledge : ability to query and manage data.

• Basic IT/Programming : knowledge of any language (e.g., Python, JS).

• No-code automation : experience with tools like Zapier, Make, or n8n.

• AI Proficiency : experience with tools like Claude or Gemini.

• Basic HTML or experience editing email templates

• ⚙️ Familiarity with automation workflows (triggered emails, onboarding sequences, lifecycle flows)

• Interest in regulatory environments (CSRD, carbon reporting) or sustainability

• Prior exposure to a B2B or SaaS environment

Perks & benefits

• Beautiful offices in the heart of Paris (9ᵉ arrondissement)

• Flexible remote work options

• ⚒️ Top-notch tools to help you do your best work

• Private medical insurance with Alan (including mental health support), 100% covered

• 50% Navigo reimbursement for public transport

• Sustainable lunch vouchers via Ekip

• Partial coverage of your Gymlib subscription

• A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

We're looking for an apprentice joining with a 4 days/1 day - rhythm.

The recruitment process

• Meet our delivery manager Antoine for a first call

• Prepare and present a case study exercise to Laura , CRM Manager

• Join Antoine for a final interview

• Provide us with 2 references to complete the recruitment process

• We welcome you during our onboarding week!

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team.