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About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Where will you be in the organization?

You will be working in the Microsoft 365 product line within the Global Workplace Product department serving all entities of the AXA group, which includes different products and technologies such as Microsoft 365, Power Platform, Global AD, Entra ID, Threat Protection, User Provisioning, Collaboration Products and Telephony, Backup and Mass Restore.

Key figures: Global tenant hosting 370 AXA legal entities and 250K users. Global team of 50 internal and external collaborators. The Microsoft 365 product line has a full accountability of the product throughout the entire lifecycle, including strategy definition of the product, user needs and market trend analysis, marketing, communication, brand management, finance, P&L, build, transition, operations, support, continual improvement, and decommissioning.

The Microsoft 365 Backup and Mass Restore Subject Matter Expert will execute the product owner vision following the design expert recommendations and low-level designs and execute the deployment and maintenance of the global product across the whole AXA group.

This is a key role within the Microsoft 365 product line and this is an outstanding opportunity for an accomplished engineer to join a market leading organization and a large and stimulating technical environment.

About the job

Main missions

Your responsibilities include:

• Onboarding of entities.
• Organization of Disaster Recovery and Mass Restoration.
• Operational maintenance and monitoring.
• Security maintenance.
• Troubleshooting of technical issues.
• Escalation point of service provider managing the BAU.
• Implementation of new feature in link with Product Owner and Design Expert recommendations.
• Change management.
• Knowledge shift to service provider.

Expected skills & experience

Technical skills

• Knowledge and experience with administration of Microsoft 365 environment, having worked on Microsoft 365 technologies 4-5 years.

• Experience with backup/restore principles and technologies 2-3 years.

• Experience with Commvault Cloud (Metallic) platform 2-3 years.
• Maintains a solid working knowledge of Information Security principles and practices.

• Broad knowledge of information systems including Windows security, network security, cloud security, systems development, communication networks, security software/hardware and operating systems other than Windows.
• Powershell

Soft skills / transversal skills

• Willing to work in strong team environment, constantly teaching and learning from other team members.

• Ability to foster working relationships with the team, IT Management and Client departments.

• Ability to explain technical concepts to the business users in the context of business requirements.

• Ability to communicate vision on a technical scope and drive small team.

• High level of English

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.