IT Support Engineer

About Alta Ares

Alta Ares is a deeptech startup founded in 2024, building real-time AI for defense operations — ISR, C-UAS, and autonomous systems. Our clients are NATO-aligned militaries and defence institutions, with regular deployments during live exercises and operational demonstrations. We raised €2M seed in May 2025, 50M in June 2026, and are expanding fast.

Our product suite includes:

• Real-time AI ISR module deployable on drones and tactical platforms

• Counter-UAS solution enabling autonomous drone takeover in GNSS-denied environments

• Full-stack MLOps platform for training & deploying military-grade AI models

• Data fusion and trajectory prediction

Role & Mission

As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands-on, high-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

1. Device & Asset Management

• Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning

• Manage the laptop and equipment stock across Paris HQ and other offices

• Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)

• Maintain an up-to-date asset register and ensure all devices comply with internal security standards

• Coordinate repairs, replacements, and hardware upgrades

2. User & Identity Management

• Create and manage corporate email accounts (Google Workspace) for all new joiners

• Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms

• Manage user access and permissions across all systems — ensuring least-privilege principles are applied consistently

• Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights

• Maintain accurate, up-to-date user directories and licence inventories

3. Onboarding & Offboarding

• Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first-day readiness

• Brief new joiners on IT tools, security practices, and internal procedures

• Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR

• Maintain and continuously improve IT onboarding checklists and runbooks

4. Internal IT Support

• Serve as the first point of contact for all internal IT support requests across Paris and remote offices

• Diagnose and resolve hardware, software, and connectivity issues in a timely manner

• Manage a ticket queue and maintain SLA-aligned response times

• Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources

5. Access & Permissions Management

• Administer access controls across internal systems, cloud platforms, and SaaS tools

• Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies

• Support the implementation of SSO, MFA, and MDM solutions as the company scales

• Flag and remediate access anomalies proactively

Candidate Profile

Experience

• 3–6 years of experience in IT support, workplace IT, or systems administration

• Proven hands-on experience managing Google Workspace administration (user management, groups, licences, security settings)

• Experience managing SaaS tool stacks in a startup or scale-up environment (Slack, Notion, and equivalent)

• Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking

• Experience owning onboarding/offboarding IT processes end-to-end

• Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus

• Experience in a defence, dual-use, or security-sensitive organisation is appreciated

Skills & Qualities

• Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end

• Proactive and service-minded: you anticipate IT needs before they become problems

• Responsive and reliable — employees trust that their issues will be resolved quickly and professionally

• Comfortable working autonomously in a lean environment with broad scope

• Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course

• Strong communicator: able to explain technical concepts clearly to non-technical employees

• Fluent in French and English