Customer Success Manager - Cybersecurity

Paris

Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:

Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital

Been incubated both by Microsoft (genAI studio) and Meta (AI program)

Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

We're looking for a Customer Success Manager to be the trusted partner for our clients, helping them integrate Qevlar into their SOC workflows, troubleshoot challenges, and maximize the impact of our AI-powered investigations.

What You Will Do

We are seeking an experienced and proactive Cybersecurity Customer Success Manager to ensure our customers achieve maximum value from Qevlar. The ideal candidate will have strong communication skills, experience in the field of cybersecurity, and a track record of driving adoption and customer satisfaction.

Onboard new customers and ensure they get up and running smoothly
Be a trusted advisor-helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
Proactively monitor adoption, ensuring customers get the most value out of the platform
Solve problems & remove blockers-whether it's technical troubleshooting or process optimization
Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
Collaborate with the Sales team to identify expansion opportunities and support account growth
Drive renewals, making sure customers are so happy they never want to leave
Build scalable customer processes-contribute to onboarding workflows, documentation, and ongoing success tracking

Who you are

We're looking for someone who's as comfortable talking to SOC analysts as they are digging into technical challenges. You're probably a great fit if you:

Know cybersecurity - You've worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
Love working with customers - You enjoy helping people solve problems and get real value from technology
Are technical but practical - You don't need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
Thrive in autonomy - You're self-motivated and proactive-you don't wait for problems, you anticipate and solve them.
Communicate like a human - You can simplify complex concepts and adapt your message to different audiences.

Why join us

Join a fast-growing AI startup revolutionizing cybersecurity
Make a real impact - Your work directly improves security teams' efficiency
Work with passionate people - We're a team of passionate cybersecurity and AI experts
Flexible work environment - Remote, hybrid, or in-office-whatever works best for you
Career growth opportunities - As we scale, so do the opportunities to take on more responsibility

If you're excited about helping security teams adopt cutting-edge AI, we'd love to hear from you. Let's build the future of cybersecurity together.

Teams Sales Locations Paris Remote status Hybrid Employment type Full-time

Publié le 2025-12-12

Emplois Recommandés

Chargé de Support SAV et Technique H/F

Page Personnel

Paris 9e

À propos de notre client: Entreprise dans le secteur industriel à taille humaine qui recherche un Chargé de Support SAV et Technique. Description du poste: En tant que Chargé de Support SAV et…

Voir les Détails

Publié le 2026-01-12

Junior Product Manager - Footwear Development

Chanel

Paris

Chanel seeks a Junior Product Manager for Footwear Development in Paris. This full-time position involves assisting in the development and launch of footwear collections, managing sample logistics, an…

Voir les Détails

Publié le 2025-12-15

Ingénieur d'Etudes et Développement .NET

Paris

Présentation de l'offre Contexte : Pour suivre notre croissance et renforcer notre pôle d'expertise SIP, nous recherchons un Développeur Web .NET F/H, lequel mènera à bien le développement et…

Voir les Détails

Publié le 2025-11-29

Software Engineer Frontend - H/F

Paris

Description de l'entreprise La Licorne de l'immobilier ! iad permet à des milliers de conseillers en immobilier indépendants de créer leur propre entreprise tout en bénéficiant d'un accompagneme…

Description de l'offre A PROPOS DE SAINT LAURENT Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘R…

Voir les Détails

Publié le 2025-12-26