Systems Support Specialist (France/Italy) Ajouter aux favoris
- Act as the Primary point of contact for system-related queries and issues from Operations teams.
- Lead Systems process, training and support across our operations teams for our booking system, with subject matter expert focus upon France and Italy
- Support in the review and creation of systems requirements needed for France and Italy Markets
- Work with commercial and operations teams to implement pricing changes and updates, ensuring our leasing cycle is optimised
- Maintain system documentation, workflows, and support guides
- Respond to helpdesk tickets logged by systems users, troubleshooting issues and escalating when needed.
- Conduct skills gaps analysis among employees to inform training requirements.
- Identify System super users and provide enhanced training, so they can provide additional training uplift when needed.
- Assist in Auditing the booking system, to monitor effective use and provide additional training/coaching where needed and promote continuous improvement.
- Assist in the onboarding of new properties, such as data migration support and relevant system set up
- Attend and contribute during the systems design review/testing process across the booking system; to obtain first hand user experience that aids training and change management
- Collaborate with Operations and Central support teams to obtain feedback and ensure continuous improvement in the use of Systems
- Highly organised with strong attention to detail.
- Customer-focused mindset with a proactive approach to support.
- Comfortable working in a fast-paced operational environment.
- Strong collaborator able to work across multiple teams and markets.
- Fluency in French, Italian and English - written and spoken
- Experience delivering system support and end user training
- Ability to translate operational needs into system improvements
- Excellent oral and written communication
- Strong troubleshooting and problem-solving skills
- Analytical and technical skills
- Ability to Travel if required to locations across France, Italy and other Europe locations as needed
- Experience working with travel, hospitality, transport, or logistics booking systems.
- Experience with pricing configuration or revenue management systems
- Experience working with booking systems in the Purpose built student accommodation
- Experience working with product or engineering teams
- Familiarity with ticketing systems or support tools (e.g., Jira, Zendesk).
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