ServiceNow Functional Consultant
Delivering scalable digital workflows and business process automation with ServiceNow Position Overview
We are seeking a ServiceNow Functional Consultant to support the design, configuration, and rollout of enterprise workflows using the ServiceNow platform. This role will focus on key ServiceNow modules including ITSM (IT Service Management), HRSD (Human Resources Service Delivery), ITAM (IT Asset Management), GRC (Governance, Risk, and Compliance), and Virtual Agent . You will collaborate with stakeholders to gather requirements, design user-centric solutions, and translate functional needs into optimized ServiceNow configurations. Key Responsibilities
Functional Design & Solutioning
- Engage with business and IT stakeholders to gather and document functional requirements for workflows and digital services.
- Design end-to-end solutions across ServiceNow modules such as ITSM (incident, problem, change), HRSD (case and lifecycle events), GRC (policy, risk, compliance), and ITAM (asset lifecycle).
- Configure forms, workflows, notifications, catalog items, SLAs, and dashboards without heavy reliance on custom code.
- Support the design and scripting of Virtual Agent conversations to deliver automated, AI-powered self-service.
- Identify opportunities to standardize and automate existing business processes using ServiceNows native capabilities.
- Work closely with developers, architects, and platform admins to translate business logic into ServiceNow configurations.
- Support platform upgrades and ensure alignment with latest ServiceNow best practices and features.
- Manage data flows, integrations (e.g., with HRIS, CMDB, ERP), and user access configurations for secure and seamless workflows.
- Develop user acceptance testing (UAT) scenarios and lead testing cycles to validate solutions with stakeholders.
- Create user guides, training materials, and conduct onboarding for business users and service desk agents.
- Collaborate with change management teams to ensure successful platform adoption.
- Assist with the implementation and configuration of risk and compliance modules, including control definitions, audit management, and policy frameworks.
- Support mapping of business services to risks, issues, and regulatory requirements using the GRC module.
Functional & Platform Skills
- 6+ years of experience as a functional consultant or business analyst working with ServiceNow
- Hands-on expertise with at least two of the following modules: ITSM, HRSD, ITAM, GRC, Virtual Agent
- Solid understanding of service management principles (ITIL), HR operations, or risk/compliance frameworks
- Experience configuring workflows, forms, reports, notifications, catalog items, and Virtual Agent topics in ServiceNow
- Strong stakeholder management and communication skills to bridge technical and non-technical teams
- Experience writing business requirements, user stories, test cases, and functional documentation
- Ability to facilitate workshops and process mapping sessions with cross-functional teams
- Analytical mindset with a focus on improving efficiency, user experience, and data quality
- Bachelors degree in Information Systems, Business, HR, or related field
- Certified in one or more ServiceNow modules (e.g., Certified System Administrator, ITSM/HRSD/GRC Implementation Specialist)
- Experience working in agile project environments or ITIL-aligned service organizations
- Familiarity with scripting concepts (e.g., Glide scripting) or REST API integration (basic level)
- Background in enterprise digital transformation, internal service automation, or shared service centers
Emplois Recommandés
Assistant Social P.Paris Centre en Intra.CMP Turbigo H.F
Idéalement situés aux portes de Paris en bordure du bois de Vincennes dans un cadre historique et verdoyant, les Hôpitaux de Saint-Maurice (HSM) – établissement support du Groupement Hospitalier de T…
Brand Ambassador
Kering Eyewear is seeking a Brand Ambassador for Valentino and Montblanc in the Ile-de-France East region. This role involves promoting and managing client relationships to enhance brand visibility an…
Aide médico-psychologique H/F
Aide médico-psychologique H/F 20267QCYL Vous recherchez un emploi dans le domaine médical, paramédical ou social ? L'agence Vitalis Medical Paris Nord-Est est là pour vous accompagner dans votre reche…
Alternance Assistant Commercial Agence - Paris (F/H)
L’ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, proposant des services d'expédition et logistique au niveau mondial, un(e) Assistant(e) Commercial…
Account Manager - France
La plateforme publicitaire omnicanale de Locala exploite des informations granulaires et une IA de pointe pour aider les spécialistes du marketing à planifier, activer et mesurer efficacement des cam…
Directeur de Programme - CDI
Salaire: 550 Directeur de Programme Le Directeur de Programme (DP) pilote son programme dans le respect des engagements pris (délais, qualité des livrables, maîtrise du budget et des risques). Pa…
Consultant fonctionnel Supply Chain Oracle E-Business Suite et/ ou ERP Cloud - H/F
Description de la mission Fort de son partenariat GOLD avec l’éditeur Oracle, Talan s’inscrit comme acteur majeur autour des solutions Oracle EBS R12 et/ou ERP Cloud que ce soit en France ou à l’i…
Bid Manager - Ground Transport
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you …
Assistant paysagiste à Nantes
L’atelier Jacqueline Osty & Associés développe des projets de paysage, d’espaces publics et d’urbanisme. L’atelier porte une attention aux qualités de dessin, à la maîtrise des formes structurées et…
Tech Lead IA / Chef de pôle IA (LLM + Agents) - CDI
Salaire: Selon profil et expérience &##127757; Le contexte Acteur majeur du numérique éducatif en France , en forte croissance, développant un produit SaaS utilisé quotidiennement à grande échelle.…