IT Field Support Specialist (Sarcelles) Ajouter aux favoris

About the role

As an IT Field Support Specialist, you will join Cognizant to work on-site in Sarcelles, supporting a major player in the automotive sector. This role is part of a multi-year global contract to modernize workplace services, covering the client's sites and offices worldwide.

In this specific role, you will provide on-site technical support to end users.
Your responsibilities

- Provide on-site technical support: install, configure, and maintain desktops, laptops, printers, and other devices
- Handle incidents and requests from start to finish, following the defined SLAs
- Support ITSM processes (incident, problem, and change management) and keep clear records of your work
- Work with remote support teams and other departments on more complex issues
- Take part in deployment projects: hardware rollouts, migrations, and upgrades
- Provide basic training to users and contact suppliers or partners when needed
Required profile

• At least 4 years of overall experience, including 2 years in desktop/deskside support
• Fluent French required
• Professional English required (you will regularly work with English-speaking contacts as part of this international contract)
• Valid driver's license (if travel is required)

Technical skills

• Windows and Mac (devices and desktop environment)
• ITSM tool (ServiceNow, Remedy, or Jira Service Management)
• Basic network knowledge
• Good understanding of hardware troubleshooting and repair

Soft skills

• Strong problem-solving and communication skills
• Ability to work independently in the field
• Customer service mindset and good listening skills

Environment & methods

• Knowledge of ITSM processes and SLA-based work
• Ability to keep clear and accurate documentation

Work model: on-site

This role requires full-time on-site presence at the client location in Sarcelles.
Conditions may change depending on project needs, but we are committed to clear communication about expectations.

We look forward to meeting curious and engaged candidates. Even if you do not meet all the criteria, feel free to apply, your transferable experience and motivation can make a difference .

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.