AI QA Automation Engineer

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer.

Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

About you:

Diabolocom is looking for a talented QA Automation Engineer to join its AI department. Join our team and play a key role in the development and maintenance of our AI products!

What We're Looking For :

• At least 5 years of experience as a QA Engineer or SDET.

• Experience in testing AI models or machine learning applications would be a great advantage.

Technical Skills

- Build & maintain automation frameworks (PyTest, Typescript, Playwright, k6).

- Advanced experience with load/stress testing and measuring (statistical background is a plus)

- Experience with profiling of python (maybe C++) software and bottle-neck search

- Design test strategies for AI/ML products, APIs, pipelines, fuzzing.

- Create tests for LLM behavior (prompt injection, misuse, anomaly detection).

- Work with R&D team & AI Engineers on datasets, models & inference results.

- Nice to have: Strong linux background and familiarity with audio data formats and protocols

- Experience with estimation and measurement of SLA/SLO for a service

Soft Skills :

• Strong problem-solving abilities and attention to detail.

• Excellent communication skills in spoken and written English.

• Ability to work collaboratively in a remote and multicultural environment.

• Ownership attitude with a proactive approach to quality assurance.

What's in it for you:

- You'll have the chance to work in a multicultural environment

- You'll have first choice IT equipment

- Flexible Work Environment :: full remote

- Lunch vouchers: Swile card

- Team building events : Corsica, Marrakech, Djerba... what's next?

- Growth Opportunities : Join us at a pivotal stage of development with significant growth and paradigm shifts.

- Impactful Work : Play a key role in shaping the future of AI-driven customer experience and contact center solutions.

- Innovative Culture : Work with cutting-edge AI technologies and proprietary models designed for customer relations.

Recruitment process

1. Home technical challenge

2. Introductory call with a Talent Acquisition Manager (30-45 minutes)

3. Technical Interview with the Head of AI Technology, Tom and QA Tech Lead, Andy ( 45 minutes)

4. Team fit interview with our Head of AI Product, Rémi (60 minutes)

5. Job offer meeting with the Head of AI Production, Bastien ( 20 minutes)

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.