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Technical Support Specialist

Qantev
Paris
About Qantev

Qantev is a cutting-edge AI company focused on transforming the health insurance industry. Its platform helps insurers enhance healthcare delivery and streamline claims management through the power of advanced Machine Learning and Generative AI.

By analyzing historical health claims data, Qantev predicts patient journeys, improves health outcomes, and optimizes operations for payers. This data-driven approach enables more efficient, personalized, and impactful healthcare experiences for millions of people worldwide.

Key Facts
  • Founded in 2019
  • Team of more than 45 professionals across Paris and Hong Kong
  • Active in Europe, the United States, Latin America, Asia, and the Middle East
  • Supported by top-tier investors and industry experts
Why Join Qantev
  • Make a meaningful impact in healthcare through the application of advanced technology
  • Work with a diverse and passionate team at the forefront of AI innovation
  • Collaborate in a fast-moving, international environment
  • Contribute to a mission-driven company revolutionizing health insurance operations
Your Role

As our first technical support hire, you will play a critical role in building our support function from the ground up. You'll be the frontline for our customers, helping them resolve issues, answering technical questions, and ensuring their success with our platform. You'll work closely with our product and engineering teams to escalate complex issues, capture feedback, and improve our product.

This is a unique opportunity to shape how support is done at Qantev, from tools and processes to best practices.

Preferred Experience
What You'll Do
  • Be the first point of contact for customer technical issues via email, ticketing system, or live calls.
  • Provide a seamless customer experience.
  • Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering.
  • Create and maintain clear, high-quality documentation (FAQs, knowledge base articles, troubleshooting guides).
  • Track, prioritize, and manage support tickets, ensuring timely resolution.
  • Gather and communicate customer feedback to help improve the product.
  • Contribute to defining and improving support processes, tools, and metrics.
  • (Over time) Help build and mentor a growing support team.
What We're Looking For
  • Experience : 2-4 years in a technical support, solutions engineering, or customer-facing technical role in enterprise SaaS or software.
  • Technical skills : Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (jira, zohodesk) and cloud-based platforms (AWS, Azure, GCP) is a plus.
  • Customer focus : Strong communication skills, empathy, and patience in handling customers.
  • Problem-solving mindset : Ability to dig into complex issues, propose solutions, and follow through.
  • Startup mentality : Comfortable wearing many hats, building processes from scratch, and working independently in a fast-paced environment.
  • Languages : Proficiency in English and Spanish.
Why Join Us
  • Be the first support hire at a fast-growing enterprise software startup.
  • Shape the foundations of our support function.
  • Work closely with a highly skilled product and engineering team.
  • Grow with the company as we expand globally.
  • Competitive compensation package with equity opportunities.
At Qantev, Diversity, Equity and Inclusion is a core principle that drives innovation and success. We are committed to building a global workforce that reflects the rich variety of backgrounds, experiences, and perspectives that make up our world. We hire and embrace applications with no regard to race, ethnic origin, sexual orientation, physical or mental disability, pregnancy, medical condition, gender expression or identity, religion, marital status, age or other non-merit criteria.

This is not a trend for us-it's an integral part of who we are and how we work.
Qantev is proud to foster an environment where everyone has equal access to opportunities, and where each individual can bring their authentic self to the table. We will always strive to welcome applicants of all backgrounds and will remain dedicated to building a team where all voices are heard and all talents are celebrated.

Qantev does not accept unsolicited employment agencies' or headhunter's resumes. We will not pay any third-party that does not have a pre-signed agreement with us. Any unsolicited CVs are deemed to be the property of Qantev and its subsidiaries.
Publié le 2025-08-31

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