IT Support Engineer Apprentice

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

Key Responsibilities

Reporting to the IT Support & Productivity Lead, the IT Support Engineer apprentice will join our dynamic IT team. This role is primarily responsible for managing IT support for our Paris-based operations while acting as a key point of contact for employees worldwide. This position offers a blend of hands-on technical learning, foundational troubleshooting, and collaboration with senior IT team members to ensure smooth technological operations across the company.

Day-to-day Responsibilities

• Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.

• Manage and troubleshoot fundamental hardware and software issues for computer systems.

• Assist with onboarding and offboarding processes, including setting up and configuring new employee workstations and accounts.

• Maintain IT inventory for the France scope, including hardware, software licenses, peripherals, and keeping the stock room organized.

• Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.

• Document IT procedures, solutions, and best practices to contribute to the IT knowledge base.

• Provide hands-on IT and AV support for local office events, All-Hands meetings, and presentations (e.g., setting up microphones, testing audio/video feeds, and managing stream connections).

• Perform routine IT maintenance tasks, such as laptop system updates and backups.

• Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.

What we’re looking for:

• Currently enrolled in your first year of a Bac+1 or Bac+2 program specializing in Information Technology, Computer Science, Networks, or a related field.

• Looking for a 1-year or 2-year apprenticeship contract.

• Based onsite at our office in the center of Paris

• A basic, foundational understanding of operating systems (macOS, Windows), networking concepts (TCP/IP, Wi-Fi), and common collaborative suites (Google Workspace, Microsoft Office 365).

Skills and Mindset

• A strong desire to learn, grow, and kickstart your career in IT support.

• Good problem-solving curiosity and an analytical mindset.

• Customer-centric attitude with strong communication skills to help team members clarify their technical issues.

• Fluency in French and a good working professional level of English (as you will interact with global teams).