French B2B Travel Agent - Portugal

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support

• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations

• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success

• Build meaningful relationships across global teams

• Provide feedback to product and engineering team necessary for product improvement

• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in French, both oral and written. Fluent in English (C1 or higher)

• Previous working experience in a customer service roles, ideally covering travel and hotel segments

• Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory

• Metrics driven as an indicator and motivator of success

• A skilled communicator who enjoys creating personalized verbal and written communication

• A team player who thrives in collaborating, giving and receiving feedback and lifting others up

• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform

• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Relocation support for international candidates moving to Portugal

• Generous medical plans, dental, and vision benefits with premiums

• Paid parental and bereavement leave

• Subsidized commuter benefits

• Mental health support

• Connectivity stipends

• And many others!