Operations Associate

About the Role

Uber is transforming the future of Grocery & Retail, building the world’s best and biggest marketplace for on-demand delivery of all local commerces. A key part of this is providing a magical experience to our customers through the stores catalog.

The Ops Manager is the analytical heart of the France catalog team, operating in a wide playing field containing assortment, content quality, availability and search. Creating relevant insights by extracting and merging product and sales data using SQL and/or Python is a key skill.

The Ops Manager works empirically, finding explanations and solutions in the data, through pilots and trial and error. They have a good end-to-end understanding of online retail and knows how to work as a team with engineers, account managers and merchants. They know how to set priorities, know how to separate main from side business, and know how to work fast and efficiently.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. The Catalog Ops Manager will own end-to-end responsibility on assortment, item availability, content quality.
2. Act as owner of merchant catalog onboarding and technical integration, being responsible for process follow-up and catalog quality, supervise the project with internal stakeholders (account managers, technical teams).
3. Supervise KPIs, run analysis to understand current state of problems, detect root causes and drive action plans.
4. Attend/lead meetings and coordinate with project stakeholders, including external partners.
5. Lead, manage and execute projects related to catalog within cross functional teams, e.g.
6. Create end-to-end processes for KPI improvement
7. Implement process improvements, scale and automate
8. Ad-hoc projects on specific merchants in collaboration with internal/external stakeholders, both commercial and technical
9. Track and document results

---- Basic Qualifications ----

1. BA/BS degree or equivalent practical experience
2. Business experience driving scaled operations and project/program management is a plus
3. Intermediate SQL skills

---- Preferred Qualifications ----

1. Prior experience working at an e-commerce or technology company
2. Problem solving mindset; ability to identify problems, determine the correct analysis to assess them and come up with solutions
3. Stakeholders management; involve everyone needed to implement action plans. Teamwork is key.
4. Project management and organizational skills; be able to divide projects into small chronological tasks making sure to follow up, understanding the context and impact of a project and be able to set priorities
5. Good business acumen and analytical logic; be able to foresee the impact of projects in different areas of the company
6. Multitasking; leading more than one project at the same time
7. Comfort with ambiguity, evolving priorities, and an ability to operate autonomously

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected] .