Hotel Services Intern, People & Culture (F/M/X)

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

As an Intern within the central  Hotel Services  team for People & Culture, you will support global HR service and digital transformation initiatives that impact our hotels worldwide. Working under the guidance of the central team and in collaboration with internal stakeholders and external consultants, you will contribute to coordination, documentation, research, and communication activities.

Your responsibilities will include supporting the review, redesign, and deployment of the  Hotel Services HR Catalogue , including research, benchmarking, preparation of change and communication materials, and coordination of webinars and working sessions. You will also assist with deployment activities, such as documenting elements of the order-to-cash process, supporting legal and product framework documentation, and tracking regional adoption under supervision.

In parallel, you will support the  hotel budget guideline process  from a central perspective by assisting with data preparation, updating systems, and contributing to inputs for the 2027 HR services budget model.

You will also provide coordination and administrative support during the  continued deployment of HERO , Accor’s global HR digital ecosystem, including preparing meeting agendas, taking minutes, tracking issues and actions, updating presentations, and supporting regular stakeholder communications.

This internship offers structured exposure to HR services, hospitality operations, digital tools, and change initiatives within an international and multi-brand environment.

Qualifications

Skills & Competencies

• Excellent communication skills (written and verbal)

• Strong organisational and multitasking abilities

• Detail-oriented, adaptable, and able to anticipate needs

• Professional and discreet when handling confidential information

Technical Proficiency

• Advanced skills in Microsoft PowerPoint (deck creation and storytelling)

• Comfortable using Microsoft Excel (data formatting, formulas, light automation)

Mindset & Work Ethic

• Curious and eager to explore HR services, commercialisation of HR, and participate in global HR initiatives

• Proactive and able to manage multiple tasks in parallel, with increasing autonomy

• Team-oriented with a collaborative and problem-solving mindset

• Enthusiastic about the hospitality or service industry and committed to service excellence

Your Background

• Fresh graduate or current student enrolled in a Bachelor’s or Master’s degree

• Field of study: Business, Human Resources, Hospitality , or a related discipline

• First professional experience or a significant internship in a corporate or HR-related environment (hospitality sector is a plus)

• Languages (written and spoken): Fluent English required; French is a plus