Digital Customer Engagement Manager (m/f/d)

Our Digital Marketing & Customer Experience (DMCX) teams place our customers at the center of every decision, continuously engage with them to understand their individual needs, to build and nurture long-term relationships. Our DMCX teams are committed to offer to our customers the best human & digital experience across their journey with Hager, by unlocking a caring relationship and seamless customer experience across all channels.

By joining our global DMCX team, you’ll contribute to driving growth and increasing touchpoints with our audiences. You’ll work closely with teams across Global & Local functions, businesses and markets. Using advanced tools and innovative approaches, you’ll help create meaningful connections and enhance customer loyalty.

In the Digital Marketing & Customer Experience department, we are shaping the electrical world of tomorrow. Share your energy and make a difference - join us! 

As Digital Customer Engagement Manager (m/f/d), you will report to the Digital Marketing & Customer Experience (DMCX) Senior Director and will be based in Paris or Obernai for a temporary contract.

What you will do?

• Define and own the global Sales & Marketing CRM vision and strategy aligned with commercial and marketing objectives
• Lead and execute the Change Management strategy of our CRM transformation to drive adoption of the CRM processes and systems

• Own the marketing automation and customer engagement platform strategy, including to manage global projects, backlog, and roadmap for our CRM ecosystem (Sales, Marketing and Customer Care platforms)
• Enable Business Segments to operationalize their customer strategies through CRM workflows, lifecycle models, and automated journeys
• Build, lead, and develop high-performing CRM, Sales & Marketing & Customer Service Enablement team
• As a key Leadership Team member of the Global Marketing & Digital team, contribute to the Global Marketing strategy and support our Marketing transformation initiatives

What about you?

• Deep expertise and leadership experience in sales and omni-channel marketing, customer engagement, Marketing & Sales CRM strategies, and Sales Enablement
• Experience in managing teams in an agile environment, fervent supporter of Agile methods
• Proven experience in building and transforming an organization from people, tooling data and process

• Action oriented and data-driven, strategic mindset with holistic approach to decision making

• Excellent communication skills, Advanced/Proficient English level. French is a plus

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!