Transaction Monitoring Team Manager

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €2.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story .

Job description

In this role, you will lead transaction monitoring strategies, oversee alert investigations, and ensure compliance with AML and regulatory requirements in a fast-paced fintech environment. You will join and lead a team focused on safeguarding the platform against financial crime and Fraud, while balancing risk management with seamless customer experience.
The Transaction Monitoring team is composed of individuals who are analytical, collaborative, and driven to continuously improve detection systems through data and innovation. 

✨ Your mission

Your primary mission is to lead a team of Transaction Monitoring team to excellence. You will also have the opportunity to optimize the transaction monitoring program to detect and prevent financial crime while ensuring regulatory compliance and maintaining a smooth customer experience.

Manage and develop the team

• Lead, coach and support Transaction Monitoring investigators and Seniors.

• Conduct regular 1:1s, performance reviews and development discussions.

• Set clear expectations, monitor performance and support team members in their professional development.

• Foster a collaborative, accountable and high-performing team environment.

Perform quality reviews

• Conduct regular quality reviews of Transaction Monitoring investigations and decisions.

• Identify recurring issues, gaps and opportunities for improvement.

• Use quality review findings to improve processes, guidance, training and team performance.

• Ensure consistency and high standards across the team.

Enhance programmes and tooling

• Identify opportunities to improve existing Transaction Monitoring processes, workflows and tools.

• Work closely with Compliance, Product, Data and Engineering teams to implement improvements.

• Challenge existing processes and champion initiatives that improve efficiency, risk detection and investigator experience.

• Monitor the impact of improvements and continuously iterate based on results and feedback.

Optimise the Transaction Monitoring programme

• Contribute to the review and optimisation of Transaction Monitoring rules, scenarios and controls.

• Help improve risk coverage while reducing unnecessary alerts and operational burden.

• Ensure the programme evolves in line with emerging financial crime risks, regulatory expectations and business needs.

✨ Curious about your future team?

Our team operates with three different teams of 6 to 8 investigators and a Senior. They work alerts of different level daily, but also compile processes and tools improvement ideas.

We collaborate closely with KYC Team, Financial Crimes team, Product and Data to deliver the best possible experience to our partners and customers all through our investigations. Preferred experience

✨ You’re a great match if:

• You have 5+ years of experience in AML, Compliance, or Financial Crime, ideally in transaction monitoring within a fintech, Payment Provider, Bank, or similar environment.

• You have experience (+1 year) leading or mentoring a team and supporting team performance.

• You have a solid understanding of French and European law and regulatory frameworks .

• Strong understanding of transaction monitoring , with the ability to optimize rules and scenarios and reduce false positives.

• Strong analytical and stakeholder management skills , with the ability to work across Compliance, Product, and Engineering.

• You have excellent working abilities in English. A second European language is a plus.

• Curious mindset and flexibility to adapt to changing requirements in an evolving environment.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes - don’t let imposter syndrome prevent you from applying!  

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.

• Holidays : 25 days + RTT ️

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.

• Health insurance (mutuelle) : Alan . This is Swan's health and welfare insurance.

• Sports : Thanks to our partnership with Classpass , you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online.

• Well-being support: access to Moka Care for mental health and wellness.

• Hybrid remote policy : We offer the possibility of working from home for 2 days per week.

• Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

• Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

• Long Term : We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

• Excellence : We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

• Be Human : We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.
  

You can find out more about our culture .

Recruitment process

• A 30-minute call with our Talent Acquisition Manager , to get to know you better, understand your career aspirations and expectations, and answer any questions you may have.

• A 1-hour interview with one or two managers from the Transaction Monitoring Team , to discuss your experience, expertise and approach to the role.

• A 30-minute meeting with Claudine, Head of Transaction Monitoring and your future manager , to further discuss the role, the team and your expectations.

• A 45-minute interview with Estelle, our HR Business Partner , to assess your management and leadership skills, as well as your alignment with our values and culture.

• A 30-minute meeting with Hélène, our COO and your future N+2 , to discuss your motivation, your vision and your potential fit within the broader organisation.