Premium Travel Agent in Paris

A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers…

As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence.

This is more than customer service — it is about creating exceptional, tailor-made experiences.

Your Responsibilities

• In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including:
• Restaurant reservations, transportation services, and mobility arrangements
• Travel planning and flight bookings
• Assistance related to insurance services and payment solutions
• Personalized advice, lifestyle recommendations, and bespoke suggestions
• You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience.

As a Premium Concierge, you will:

• Manage client relationships via phone and digital channels
• Anticipate members’ needs and exceed their expectations
• Go beyond the initial request to create a “wow” effect
• Maintain the highest standards of quality, accuracy, and reliability
• Identify client needs precisely and provide relevant recommendations within set deadlines
• Track and follow up on requests using internal tools such as CRM and ticketing systems

Your Profile

• Native-level French, both written and spoken
• Fluent English is mandatory
• A third language (Spanish, German, or Italian) is a strong asset
• Excellent communication skills with a strong service mindset
• High attention to detail and commitment to customer satisfaction
• Ability to multitask efficiently with strong organizational skills
• Comfortable working with digital tools (Microsoft Office, CRM systems)

Experience & Background

• Minimum education level: Bachelor’s degree or equivalent
• First experience in travel, hospitality, luxury services, or premium customer service is a plus
• Responsive, empathetic, and solution-oriented
• Team player who thrives in a demanding and multicultural environment

What’s in It for You

• Permanent contract based in Paris
• Rotating schedule from Monday to Sunday between 7 AM and 10 PM
• Modern and stimulating work environment
• Dynamic, supportive, and excellence-driven team
• Meal vouchers covered at 60%
• 75% public transportation reimbursement plus sustainable mobility allowance
• 2 days of remote work per week after 6 months
• Company committed to diversity and inclusion

Language/ English\tFrench Skills/ Travel Agent,Vip Customer Service,Great People Skills