CRM Engagement - Apprentice (m/f/d)

LIVE THE MUSIC WITH US

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.
At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!

We believe music is all about embracing the things that make us different.
Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.
Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.

Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives!
** Join Us **

Job Description

We are currently seeking a highly motivated individual to join our team as a CRM Engagement Apprentice. In this role, you will have the exciting opportunity to develop tailored CRM campaigns to support engagement initiatives, making a tangible impact on our business’s goals. You’ll drive end-to-end processes to deliver innovative, personalised communications across all channels, with ownership of these topics.

You will have the chance of working closely with various departments within our organisation, including Marketing, Editorial, Artist Relations, Data and Copywriting/Graphic Design.

We are looking for someone who’s accountable, proactive, autonomous, and data-driven!

What you will do

• Ideate and execute CRM campaigns to boost engagement, leveraging music content. Own the development of these campaigns from end-to-end, including reporting to the concerned stakeholders. You will have responsibility over the scope, with an expectation centred around autonomy and proactive decision making!

• Work closely with different teams across the organisation, to ensure the successful execution of CRM campaigns and alignment with company objectives.

• Be data-driven: Having the ability to back up decisions based on a rigorous data-driven approach.

• Monitor, analyse and report on CRM performance metrics, and communicate learnings to the stakeholders.

• Find new and innovative ways to engage with users, effectively using our channel mix.

• In this role, you’ll also support ideating, creating and iterating CRM ongoing automations with a focus on AB testing - again, with a data driven approach!

Based in Paris mandatory

Qualifications

This role is excellent for a person with:

• Genuine enthusiasm for customers, a data-driven approach, and a critical and creative mindset, with experience in project management and/or digital marketing.

• Strong sense of ownership with a proactive mindset.

• A real team player spirit, someone who enjoys working within an international team.

• Knowledge of CRM platforms (ideally Braze).

• Working proficiency in English.

• Passion for music and understanding of the streaming industry is a plus.

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

Additional information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks

• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+

• Multiple e-learnings and mandatory training sessions for all managers

• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like transportation, we offer you extra perks like:

• A Deezer premium family account for free

• Access to gym classes

• Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong

• Deezer parties several times a year and drinks every thursday

• Allowance for sports, travelling and culture

• Meal vouchers

• Mental health and well-being support from Moka.Care

• Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!

• Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !