Customer Success Manager SMB - France

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in agentic experience optimization?

Wingify is an Agentic Experience Optimization Platform that brings experimentation, personalization, behavioral insights, commerce optimization, feature management, and customer engagement together on a shared data foundation. Wingz, our intelligence engine, connects these capabilities in a continuous loop: understanding each visitor, deciding what is most relevant, acting while the moment still matters, and measuring the outcome so the next decision gets better.

By joining forces with AB Tasty and VWO, Wingify brings together one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, we have partnered with 4000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 700+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at Wingify, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

THE TEAM

Team Name & Location: Small and Medium Businesses (SMB) Customer Success team, French team, Paris Office.

Team Composition: You will join a team of 2 CSMs, reporting to the team manager, Marion Blanc, and work closely with Sales, Support, Product, and Technical teams to support a portfolio of small and mid-sized clients.

Role Overview: This role is dedicated to onboarding, supporting, and growing a portfolio of SMB clients, helping them adopt our platform and achieve measurable results from their experimentation and personalization programs.

Tech Stack & Tools: You will primarily use our proprietary platform, with a focus on client-side implementations and progressive exposure to server-side topics, alongside tools like Salesforce and Google Suite.

Additional Information: This role requires strong technical curiosity, proactivity, organization and a willingness to learn, but no development skills are necessary—you will benefit from a structured onboarding and ongoing training.

YOUR MISSION

• Manage a portfolio of SMB clients, driving retention and renewals through proactive engagement and regular check-ins to reduce churn and maximize value.

• Build and nurture strong, trust-based relationships with your clients, supporting them through onboarding, platform adoption, and the launch of their campaigns. This also calls for strategic thinking aligned with business KPIs — both your clients' and internal ones.

• Drive customer satisfaction, product adoption, and upsell opportunities by sharing best practices and recommendations on testing and personalization, based on performance data and business goals.

• Lead onboarding sessions, platform demos, and training sessions to ensure clients are equipped to launch and scale their campaigns autonomously.

• Liaise with Sales, Support, Product, and Technical teams to align on client needs, assist with campaign set-up, and share customer feedback for product improvement.

• Act as the main point of contact and advocate for your customers, presenting KPIs, performance summaries, and success stories.

WHAT YOU'LL BRING

• Proven experience in Customer Success, Account Management, or another client-facing role (0–2 years, including internships or a first job), ideally within a SaaS or digital environment on the advertiser's side.

• Confidence in communicating clearly and with empathy with clients, along with a genuine interest in CRO, UX, digital marketing, and analytics.

• Eagerness to learn our platform and its technical aspects, develop your data analysis and consulting skills, and build strong, long-lasting customer relationships.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.

• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.

• International Culture: Collaborate with a diverse, global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

• Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

INTERVIEW PROCESS

1. Step 1: Discovery interview with.

2. Step 2: Hiring Manager interview with Marion Blanc

3. Step 3: Case study presentation with a team member.

4. Step 4: Final meeting with the Head of Customer Success France.