Customer Care Specialist - Italian Speaker (H/F)

Who are we?

Dayuse unlocks the daytime potential of hotels for a new kind of guest seeking one-of-a-kind experiences. It’s about upgrading your day-to-day, creating meaningful memories, and seizing the moment—with thousands of hotels available for just a few hours, right around the corner.

Our mission is to transform hotels into vibrant living spaces, making this new lifestyle accessible to everyone. As the global leader in daytime hotel bookings, we’ve generated nearly €1 billion in business for our 9,000 partners in 29 countries since we began.

Your Missions :

Our Customer Care Department is looking for an empathic, energetic Customer Care Specialist based in our office in Paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail

• Coordination of reservation requests including eventual book-out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

If you are:

• You are fully fluent in English + Italian.
• You have a professional level of French (B2/C1) - Fluency is a strong plus!
• You have an excellent communication and sense of diplomacy
• Hospitality experience desired (front desk, guest relations, or reception is ideal!)
• You are ease with internet tools including Google Suite, Microsoft Office, Excel etc
• You are dynamic, reactive, and able to prioritize busy workloads
• Available to work on some weekends (1 every 4 to 6 weeks)

You’ll get :

• 36 hours contract: Full time permanent position (CDI) + 6RTT
• Fixed + variable compensation
• 1 Dayuse offered
• Meal voucher SWILE (10€/day & 50% covered)
• 50% of the Navigo covered
• Over-achievement plan
• Remote working: up to 2 days/week
• Comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!