Integration and Deployment Engineer

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

We are seeking a motivated and detail-oriented Integration and Deployment Engineer to join our team. In this technical role, you will be responsible for configuring, testing, and documenting solutions tailored to customer environments around the world. You will work directly with internal teams and clients to translate requirements into effective system configurations, support integration activities, and ensure successful user adoption of our platform. This role is ideal for early-career professionals who enjoy working with technology, solving problems, and supporting customers.
What you'll do...

• Configure customer environments to meet defined business and technical requirements.
• Fully test and validate configurations before release to clients.
• Participate in and help lead requirements discovery sessions with customers.
• Produce customer-facing requirements and configuration documentation.
• Execute post-UAT configuration changes to finalize solutions.
• Own client specific integrations.
• Input, classify, and document customer enhancement requests.
• Capture and share templates, assets, best practices, and lessons learned throughout projects.
• Provide post-implementation support within the defined contract period.
• Deploy new features and configuration updates in demo and production environments.
• Coordinate closely with development teams to refine templates and processes that optimize configuration and delivery.

What you bring...

• Strong technical understanding with ideally:
• 1-2 years of experience in a technical, configuration, or implementation role (preferably in software, SaaS, or system integration).
• Familiarity with scripting, coding, or automation tools (e.g., C#, SQL, or similar) is a plus.
• Hands-on software configuration and testing experience.
• Knowledge of version control systems (e.g., Git)
• Demonstrated ability to translate customer requirements into configuration deliverables.
• Experience developing and executing test cases with clients.
• Strong communication skills, including preparing client-facing documentation.
• Curiosity and problem-solving mindset when addressing client concerns
• Strong understanding of configuration best practices and testing methodologies.
  Exposure to integration concepts (APIs, workflows, data mapping) is preferred.
• Ability to work collaboratively with cross-functional teams and lead discussions directly with clients.
• Advanced proficiency in English (written and spoken); professional proficiency in French is a plus.

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.