Customer Operations Intern

Job details

• Intern contract

• Full-time (6 months)

• Start date: as soon as possible

  Our mission

We give companies of all sizes - as well as individuals-access to the best cash investment products, typically reserved for large corporations and institutional investors.

Our products are available through a web interface, via API, or through a growing network of distribution partners.

Unlike banks, which tend to offer rigid investment products with complex contractual terms, our offering is simple, transparent, and highly flexible.

About Spiko

Founded in mid-2023 by Antoine and Paul-Adrien , Spiko is a fast-growing fintech now helping more than 2,000 companies put several hundred million euros in idle cash to work.

Our culture

We foster a culture of excellence rooted in transparency , humility , and performance .

This mindset shapes how we make decisions, how we share information internally, and how we design and sell our products.

Customer Onboarding & Compliance

• Manage investor onboarding end-to-end (individuals and companies) for Spiko Finance and distribution partners.

• Perform and document KYC/AML checks for individuals and legal entities, in line with our internal procedures and applicable regulations.

• Review and validate customer documentation (ID documents, proof of address, corporate documents, UBO information, bank account details).

• Conduct first-pass risk analysis of customer files (structure, consistency, red flags) and escalate edge cases to the team.

• Keep case tracking accurate and up to date in internal tools, ensuring a smooth and timely onboarding experience.

Customer Support & Customer Experience

• Manage the support queue (email, support tool, in-app): categorize tickets, collect required details, and deliver timely resolutions.

• Convert customer incidents into engineering-ready bug reports: reproduce issues, document steps and evidence, escalate to Product or Engineering, and follow through until resolution.

• Create and continuously improve support resources (FAQ, help center articles, internal playbooks, and high-quality canned responses).

• Identify recurring questions and pain points, and turn them into actionable insights for Product and Ops.

Operations & Continuous Improvement

• Support day-to-day fund operations (subscriptions, redemptions, basic controls, reconciliations, and flow monitoring).

• Document processes and contribute to operational playbooks to make execution consistent and scalable.

• Spot friction in workflows and propose pragmatic improvements to internal tools and processes.

• Work cross-functionally with Product, Tech, and Ops to understand end-to-end flows and help ship improvements.

Profile we're looking for

• Currently enrolled in a business school, university, or equivalent program (management, finance, law, etc.).

• Strong interest in fintech and investment products, with a genuine appetite for compliance and regulatory topics.

• Skills : you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels

• Mindset : you’re highly ambitious and eager to be one of the first members of a team striving for excellence

• Autonomy : you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly

• Excellent communication skills : you’re fluent in French (native level) with excellent written skills, and professionally proficient in English

What you'll learn at Spiko

• Hands-on KYC/AML and compliance fundamentals in a regulated environment.

• How fund operations work day to day, from onboarding to ongoing processes.

• Best practices for customer support in a B2C and B2B fintech.

• How product, tech, and ops teams collaborate to deliver a great customer experience.

• How to structure, document, and improve processes in a fast-growing startup.

What we offer

• 📍 Office : in the heart of Paris, 2th arrondissement (Quatre-Septembre metro)

• 🏡 Remote work : up to 2 days per week and/or one full remote week per month

• 💻 Best-in-class set-up : latest-generation MacBook

• 🚉 Transport : either 50% reimbursement on your Navigo or a sustainable mobility allowance

Hiring process

• 30-minute interview via video call with Eva, Customer Success & Compliance

• Take-home case study to prepare and present over video call

• Final interview in person with the founders and key team members. This is about making sure your profile and aspirations align with our culture, mission, and goals

• Offer!