Customer Success Manager

Edda is a collaborative tool for professional investors that allows you to see the true value of your investments and the impact they create, in real time.

Edda combines dealflow, portfolio, LPs and business community management into one product, offering a unique solution for professional investors, with over $170bn in assets under administration to date.

The platform was developed to provide the market with fit for purpose technology bringing efficiency, transparency and safety to the industry, from the earliest days of deal selecting through to portfolio management and exits.

Tasks

At Edda, our mission is to help professional investors see the true value and impact of their investments in real time. Today, our platform supports investors with over $170bn in assets under administration (AUA). As a Customer Success Manager, you will:

Drive adoption of our SaaS platform among venture capital funds, corporate VC, and top financial institutions worldwide.

• Own business outcomes that directly influence churn, renewals, and Net Revenue Retention (NRR).
• Build trusted relationships with Managing Partners, Principals, and Analysts in 40+ countries.
• Translate product features into measurable value for investors managing billions in assets.
• Partner with Sales, Product, and Marketing to shape our roadmap and amplify customer stories.

What You Will Do:

• Manage a portfolio of global VC/PE and financial institution clients.
• Lead onboarding to ensure customers reach their business goals and achieve time-to-value quickly.
• Drive product adoption and feature utilization through proactive training and guidance.
• Conduct quarterly business reviews (QBRs) with executive stakeholders.
• Monitor customer health using Heap, HubSpot, Airtable, and intervene proactively.
• Identify and execute upsell and cross-sell opportunities in partnership with Sales.
• Secure timely renewals by showing measurable ROI and business impact.
• Collaborate with Product to channel client feedback into the roadmap.
• Partner with Marketing to develop testimonials and case studies.
• Contribute to scalable programs (webinars, guides, knowledge base) to educate and engage clients.

Requirements

Ease in speaking with stakeholders at all levels: from analysts to chief finance officers, managing partners and IT managers.

• Validated results in a prior customer success role that required high technical and commercial skills
• English communication and writing skills are on point
• Understanding of SaaS Business Model
• Past experience in the SaaS industry is a plus
• Fluent English speaker
• Detail-oriented
• Ability to positively receive and adapt to feedback.

Nice to Have:

• Previous experience working with venture capital, private equity, or financial services clients.
• Fluency in French or other European languages.
• Familiarity with Linear, Heap, HubSpot, Airtable, or similar tools.
• Background in onboarding, training, or solutions consulting.
• Experience contributing to customer-facing content (guides, webinars, playbooks).

Benefits

• Competitive, market-aligned compensation
• Performance bonus and potential equity opportunities.
• Flexible hybrid model: 2 days remote per week + 2 weeks/year work from anywhere.
• 25 days paid vacation + French public holidays.
• Private health insurance package.
• Professional development budget and mentorship opportunities.
• International exposure within a diverse team based in Paris.

Recruitment Process:

1. Initial Interview: Meet with Alissa, our Head of Customer Success.
2. Case Study Presentation: Showcase your skills through a case study.
3. In-Person Meeting: Meet our CEO and experience our company culture firsthand at our Paris office.