Head of Renewal Management (Paris/ Krakow)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now!

*Team*

The Head of Renewal Management is responsible for the team managing a global portfolio or SMB (Small Medium Business) customers. The main objective is securing the renewals of our customers and providing them with guidance around latest product updates and additional value, in order to achieve single digit gross churn rates and NRR of 120%+.

You will partner closely with internal stakeholders (e.g. Support, Customer Success, Marketing, Sales Operations, Account Management and Growth teams) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion.

Your ability to clearly articulate our value proposition and manage customer requests and questions regarding their contracts as well as effectively manage the time of your team will be critical.

*Missions*

• Define team objectives to enable achievement of daily, weekly and quarterly targets

• Actively engage in the sales process and lead from the front

• Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points

• Work collaboratively across all departments, mainly Customer Success, Support and Finance

• Forecast expansion and contractions accurately on a weekly basis

• Lead your team to exceed annual quotas targets and develop their knowledge and skills

• Manage performance of team members

• Leverage Salesforce to maintain an accurate pipeline and forecast

• Managing customer renewals and expansion (whether it is overseeing an automated process and answering questions, or proactively leading on renewals negotiations if/when required)

• Understand legal language of the contract to guide the team on questions related to contract renewals

• Make our Customers aware of new releases & services that can contribute to their success.

• Provide progress reports to management

• Work with Customer Success Team to maximize customer retenti on

*Skills*

• A minimum of 3+ years of sales leadership experience with an outstanding background in sales/account management as an individual contributor in a SaaS business.

• Strong understanding of sales discovery framework

• Ability to build business cases, negotiate, and develop strong relationships

• Flexibility to work collaboratively within a team and independently when needed

• Excellent communication/presentation skills with the ability to build relationships

• Organizational and time-management skills

• Process oriented with an eye for detail

• Proactive and self-motivated with a positive attitude

• Strong sense of curiosity with a passion for learning and helping others

• Comfortable with C-level engagement

• Strong business acumen and ability to analyze data to address customer situatio ns

*Bonus Points*

• Experience selling into HR, IT, Operations, Communications

• Experience selling into frontline industries (Manufacturing, Retails, Construction)

• Experience with Salesforce, Clari, Outreach, ZoomInfo, Zoom, and Google Suite

• French and/or German knowledge

• Bachelor’s degree

• Working experience in a technology or SaaS company

• Experience in a high growth company

• Experience with Subscription Management tools e.g. Chargebee

• Used to working with different cultural backgrounds across multiple time zon es

💡 Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer for those based in Paris:

🏡 Hybrid work model – 2 days at the office, 3 days remote

🕒 RTT days – ~10 extra days off per year

💳 Meal vouchers (SWILE) + free snacks & coffee

🧘‍♀️ Yoga classes - Take a mindful break in our Paris office

👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids !

🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover

🎉 Afterworks, team celebrations & seasonal parties

💻 Equipment

Here’s a peek at what we offer for those based in Krakow:

🏡 Hybrid work model – 2 days at the office, 3 days remote

🕒 26 days of annual leave

🛡️ Private medical insurance — covered for you and partially for your partner/family

🎉 Afterworks, team celebrations & seasonal parties

💻 Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.