Banking Operator

Within the Payment operations team, based in Paris, you will participate in accurate and timely performance of day-to-day operational activities such as banking ledger tasks, account lifecycle management, as well as supporting customers and internal stakeholders with inquiries about bank transfer processing or card-related events.

Key responsibilities:

• Monitor daily banking ledger and account transactions; execute funds
  segregation, process manual corrections and adjustments; investigate
  anomalies with Finance and Technical Engineering; coordinate with external
  banking partners to unblock cases and resolve operational issues.
• Manage the account lifecycle: account closures, liquidation process, negative
  balance recovery, fund withdrawals/redemptions, and legal seizures (e.g.,
  SA/SATD); ensure clear communication, timely documentation, and proper
  archiving.
• Daily support customers and internal users on bank transfers; investigate
  rejected/failed missing or delayed payments and coordinate fixes with internal
  teams and banking partners.
• Support card operations upon request (acceptance issues, chargebacks,
  settlement/SCA queries)
• Adhere to operating procedures and SLAs; maintain accurate records;
  escalate bugs, risks or blockers promptly.
  Contribute to continuous process improvements and assist the team with
  ad‑hoc operational tasks/projects as needed.

What we're looking for:

Essential requirements

• 1–2 years’ experience in banking operations, finance, or payments
• High rigour and attention to detail
• Fast learner, comfortable adopting new tools and evolving processes

Technical skills

• Working knowledge of SEPA and core banking processes
• Experienced with back-office systems and ticketing tools (e.g., JIRA/Intercom/Zendesk)
• Skilled in Excel for reporting and analysis
• Basic understanding of compliance/AML and card scheme rules
  
• Clear, concise communication in FR/EN with customers, internal and external
  stakeholders

Core competencies

• Autonomous, organised, and reliable; knows to manage the priorities and
  respect SLAs
• Collaborative across internal teams and external partners
• Analytical problem-solver; knows when to escalate
  

As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information:

About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!

• Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
• Lunch 60% funded by Spendesk (Swile Card)
• Alan Premium health insurance
• A Gymlib pass to let off steam after a productive day at work
• Access to Moka.care for emotional and mental health wellbeing
• Access to Vendredi allowing us to change the world
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.