Customer Success & Compliance Analyst

Our mission

We give everyone—from solo professionals to global enterprises—access to top-tier cash management products once reserved for the big guys: large corporations and institutional investors.

Our products are available online, via API, or through a growing network of distribution partners.

Unlike banks with their rigid products and complex contractual terms, we offer a simple, transparent, and flexible way to put your cash to work.

About Spiko

Founded in mid-2023 by Antoine and Paul-Adrien , Spiko is a fast-growing fintech now helping 800 companies put several hundred million euros in idle cash to work.

Our culture

We foster a culture of excellence rooted in transparency , humility , and performance .

This mindset shapes how we make decisions, how we share information internally, and how we design and sell our products.

As a Customer & Compliance Analyst, you’ll enhance customer satisfaction by ensuring smooth onboarding, providing responsive support, and streamlined operations.

Customer Onboarding & Compliance

• Manage the onboarding of investors (retail, corporate, institutional etc.) distributed via Spiko Finance or third-party partners.

• Conduct and maintain thorough KYC and AML processes for both individuals and legal entities, aligned with internal procedures and applicable regulatory requirements.

• Implement risk-based due diligence: e.g. review of identity documents, source of funds, beneficial ownership structures, and risk scoring.

• Handle the review and approval of investor documents within the app, including bank account verification and documentation checks tailored to the investor’s risk level and transaction size.

• Maintain ongoing due diligence by monitoring client activity, identifying suspicious behaviors, and escalating when necessary.

Customer Support

• Respond to and manage inbound support requests across channels (email, message, support ticketing system, app feedback, etc.), addressing queries from individual, corporate, and institutional investors etc.

• Resolve client issues efficiently while maintaining timely follow-up to build trust and satisfaction.

• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).

• Flag recurring issues and suggest improvements to the support experience or product features.

Operations

• Assist in daily fund operations (subscriptions, redemptions, reconciliations, etc.), ensuring timely and error-free execution.

• Help identify, document, and implement process improvements across onboarding, support, and compliance workflows.

• Work closely with Product, Engineering, Ops, and other internal teams to align on customer needs, enhance the platform, and deliver best-in-class service.

Ideal profile

• Academic background : you have a degree from a university or business school, ideally with a focus on business, admin or legal studies—but we’re open to other backgrounds if you’re rigorous, curious, and eager to learn.

• Experience : we don’t require any prior experience, though it’s valuable if you have 1 to 2 years of experience in a client-facing, support, or operations role especially in a startup environment. A first exposure to KYC/AML or regulated processes is a strong plus, but not required

• Skills : you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels

• Market : experience in fintech is a plus, but not required—we’ll get you up to speed. What matters most is a genuine interest in our space and products

• Mindset : you’re highly ambitious and eager to be one of the first members of a team striving for excellence

• Autonomy : you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly

• Excellent communication skills : you’re fluent in French (native level) with excellent written skills, and professionally proficient in English

What we offer

• 💰 Competitive package : salary + equity package (BSPCE)

• 📍 Office : in the heart of Paris, 2th arrondissement (Quatre Septembre metro)

• 🏡 Remote work : up to 2 days per week and/or one full remote week per month

• 💻 Best-in-class set-up : latest-generation MacBook

• 🏥 Alan health insurance : 100% covered by Spiko

• 🚉 Transport : either 50% reimbursement on your Navigo or a sustainable mobility allowance

• 🎊 Social life : regular afterworks and biannual offsites

Hiring process

• 30-minute interview via video call or in-person with Pierre, Head of Operations

• Take-home case study to prepare and present over video

• Final interview in person with the founders and key team members. This is about making sure your profile and aspirations align with our culture, mission, and goals

• Reference check : we’ll contact two people you’ve worked with, ideally former managers

• Offer!

Job details

• Permanent contract (CDI)

• Full-time

• Start date: as soon as possible