ServiceNow (Senior) Manager, Platinion

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

Practice Area

BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.

We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

What You'll Do

As a (Senior) Manager or Architect specialized in ServiceNow, you will lead complex digital-transformation programs leveraging ServiceNow's enterprise platform. You will design end-to-end architectures across ITSM, ITOM, ITAM, and industry-specific modules (e.g., Telecom Inventory / TNI, Supply Chain, Field Service). You will define strategy and governance models (CSDM, CMDB), oversee integration with surrounding ecosystems, and ensure platform scalability and performance.

Your responsibilities will include:

• Leading design sessions and defining target architecture and implementation roadmap.
• Driving large platform deployments and migrations (ITSM → ITOM → AI Control Tower).
• Supervising integration of AIOps, Event Management, and Discovery for full-stack visibility.
• Advising clients on ServiceNow governance, license optimization, and best practices.
• Coaching delivery teams and supporting pre-sales or thought-leadership initiatives.

What You'll Bring

• 7-15 years of experience leading ServiceNow programs for large organizations.
• Proven expertise across ITSM, ITOM, and CMDB; strong command of CSDM principles.
• Hands-on experience implementing Telecom Inventory / TNI or other industry solutions.
• Mastery of integrations, data modeling, and workflow automation using ServiceNow APIs.
• Familiarity with AI Control Tower, predictive analytics, and AIOps capabilities.
• Certifications: CSA, CIS - ITSM/ITOM, CTA / Architect / Implementation Specialist would be a plus
• Experience managing delivery teams, defining governance, and ensuring platform adoption.
• Strong client-facing communication and leadership in digital-transformation contexts.

Who You'll Work With

Who You'll Work With
• BCG Managing Directors and Partners (MDP's)
• PLA Managing Directors (MD's)
• BCG Consultants at all levels
• PLA Consultants at all levels
• Clients, vendors, partners

Additional info

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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