IT Technical Manager - SalesForce Commerce
- Lead SFCC B2C technical implementation across features, modules, and integrations using SFRA best practices.
- Mentor internal and external developers, enforce clean code, drive code reviews, and foster team growth through peer programming and documentation.
- Design and validate solution architectures for eCommerce needs, ensuring scalability, maintainability, and performance.
- Own technical scoping and estimations in close collaboration with Product Managers and Architects, highlighting risks, dependencies, and impacts.
- Translate functional requirements into technical designs, balancing configuration vs. customization trade-offs.
- Manage integrations with systems like OMS, PIM, CRM, ETL, SFMC, PSP.
- Define and enforce a testing strategy, including unit, integration, and regression testing across systems and squads.
- Ensure non-functional requirements (security, caching, SEO metadata, logging) are consistently met.
- Collaborate with QA, UX, architecture, and infra teams to ensure robust and smooth releases via CI/CD pipelines.
- Continuously monitor SFCC roadmap and releases, and propose improvements aligned with Tiffany's standards and eCommerce trends.
- Lead and mentor internal and external SFCC developers (onshore/offshore)
- Conduct regular code reviews, pair programming, and enforce technical standards.
- Promote continuous improvement through documentation, retrospectives, and coaching.
- Act as a technical point of contact for dev squads and ensure delivery cadence in Agile sprints.
- Collaborate with QA engineers to ensure test coverage and release readiness.
- Own the design and implementation of new features and modules on SFCC B2C.
- Contribute to and validate technical estimations and backlog refinement with product and business stakeholders.
- Guarantee code quality, security, scalability, and performance on all deliverables.
- Lead environment and release readiness (CI/CD pipelines, pre-prod validation, cutover/rollback plans).
- Ensure SFRA structure is followed and continuously improved following LVMH standard (modularization, abstraction layers, helper usage).
- Participate in discovery workshops to translate business needs into technical solutions.
- Clarify constraints and trade-offs (config vs. customization, MVP vs. full scope).
- Work closely with product managers and architects to shape user stories with technical acceptance criteria.
- Challenge vendors and partners on quality, feasibility, and architecture alignment.
- Represent the tech team in cross-functional discussions, surfacing risks and system interdependencies (OMS, PIM, PSP, CRM, SFMC, etc.).
- Bachelor's degree in Computer Science, Software Engineering, or related field
- 7+ years of experience developing on Salesforce Commerce Cloud B2C (SFRA)
- Proven experience leading technical teams or mentoring developers in an Agile/Scrum environment
- Strong knowledge of JavaScript (frontend & backend), Node.js, ISML, HTML, CSS
- Hands-on experience integrating third-party systems (OMS, PSP, CRM, SFMC, PIM)
- Excellent understanding of code quality, performance optimization, and caching strategies
- Strong communication skills; ability to translate technical topics to business stakeholders and vice versa
- Familiarity with Git-based workflows, CI/CD tools (GitLab CI, SonarQube, Jenkins, etc.), and environment management
- Experience working in distributed or hybrid teams (internal + vendor-based collaboration)
- Salesforce Commerce Cloud certifications (Developer, Architect)
- Excellent communication and presentation skills
- Experience with SFRA migration from legacy techno (AEM, shopify)
- Exposure to headless commerce, PWA, or composable commerce architecture
- Experience working in a multi-site, multi-language, and multi-currency B2C environment
- Familiarity with retail-specific integrations: OMS, SFMC, PSP, Loyalty, Tax, Fraud, CDP
- Experience with performance monitoring and observability tools (e.g., Dynatrace, Content square,....)
- Exposure to QA automation frameworks (Cypress, Selenium, Postman for API testing)
- Understanding of UX/accessibility principles and SEO-friendly development
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