STUDENT ACCOUNTING ASSISTANT (SAS)

CATEGORY: Technician (T3)

DEPARTEMENT: Academic Affairs – Student Accounting Services (SAS)

SUPERVISOR: Senior Manager of Student Accounting Services or any other supervisor designated by the president.

POSITION OVERVIEW

The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The assistant serves as a primary point of contact for students and families regarding financial accounts and support for updating the records on the Student Information System within the department.

Primary Duties & Responsibilities

Financial Operations & Invoicing

Billing Accuracy: Ensure all tuition and fees are correctly charged to student accounts.

Invoicing: Prepare and send proforma invoices to incoming students and generate manual invoices as required.

Payment Processing: Record and process daily incoming payments, including bank transfers, checks, credit cards, and cash deposits.

Reconciliation: Reconcile student accounts as needed and ensure that loans and Financial Aid packages accurately match course registrations.

Refund Management: Ensure accurate and timely processing of student refunds and security deposit returns in accordance with university policy.

Collections: Implement a systematic follow-up process to resolve outstanding payment issues.

Student Account Support & Communications

Advisory Support: Provide daily support to students and Financial Responsibility Parties (FRPs) regarding payments, grants, and loans.

Query Management: Manage the Student Accounting Services (SAS) shared mailbox and ensure an efficient response to phone inquiries and in-person visits.

KPI Performance: Maintain and improve Key Performance Indicators (KPIs) related to response times and service quality.

Data Integrity & Regulatory Compliance

System Maintenance: Maintain the integrity of the Student Information System by running regular reports and adjusting records as necessary.

Technical Updates: Review and correct cost types, update student holds, manage coop billing, and maintain "User Defined" notes.

Tax & VA Compliance: assist in preparing accurate tax forms in compliance with regulations and assist in certifying students receiving benefits from the Department of Veterans Affairs.

Process Oversight: Manage both academic and financial processes, including tasks related to registration, withdrawals, leaves of absence, internships, and general academic concerns.

Administrative & Team Support

Documentation: Assist in reviewing SAS policies and updating Business Process Records (BPRs) to ensure operational consistency.

Team Collaboration: Serve as a backup for other SAS team members and assist with additional responsibilities as requested by the manager.

Adaptability: Take on other appropriate duties as assigned by the Supervisor according to the needs of the department.

Qualifications

Language Skills: Native or near-native English speaker with a good command of French.

Interpersonal Excellence: Service-oriented with excellent communication and interpersonal skills.

Cultural Competence: Cultural sensitivity and experience working or studying in highly diverse environments.

Organizational Ability: Excellent organizational skills with the ability to work well under stress and meet deadlines.

Teamwork: Ability to deal effectively with people and contribute to a team environment.

Core Systems: Proficient in Outlook, Excel, and basic computer applications.

Educational Knowledge: Familiarity with the American educational system is desirable.

Technical Desirables would be a plus:

• Experience with SQL for data querying.
• Experience with Power BI for data visualization and dashboard creation.

APPLICATIONS:

To apply, please send your CV and cover letter to [email protected] and title the email in the following convention: “First and Last name – Student Accounting Assistant”.

Any candidate who applies must have the legal right to work in France.