Solutions Engineer (EMEA) Ajouter aux favoris

About GitGuardian

GitGuardian is a global post-Series C cybersecurity scale-up, with team members in France, Europe and in the USA.

Among our early investors who saw our market value proposition, are the co-founder of GitHub, Scott Chacon, along with Solomon Hykes , Docker's co-founder. American and European top-tier VC firms have also invested in GitGuardian.

GitGuardian leads the way in Non-Human Identity security , offering end-to-end solutions from secrets detection in code, productivity tools and environments to strong remediation, observability and proactive prevention of leaks. Our solutions are already used by more than 600K developers worldwide!

About your team and your mission

You will work with a team of sales engineers spread across Europe and the US to help secure the codebases of Fortune 500 companies and next-gen unicorns by seamlessly implementing GitGuardian's technology into their Software Delivery LifeCycle-both SaaS and on-premise versions, from POCs to production.

Your key responsibilities will be

• Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues
• Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for customers
• Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues across varied technical contexts
• Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances
• Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution

This role sits at the intersection of customer success and technical excellence-you'll ensure our enterprise customers extract maximum value from GitGuardian while continuously refining how we deploy and support our platform.

Technical environment

Backend: Python + Django, Go, RabbitMQ, Redis
DB: Elasticsearch (+ Kibana), PostgreSQL
Frontend: React / Typescript
Deployment: Kubernetes, Docker, HELM, Terraform, AWS

About you

If you think you match at least 70% of these criteria, please apply!

Here's what we consider essential for success in this role:

• Fluency in English to collaborate with our international team and support customers across Europe and the US
• Strong understanding of the modern Software Development Lifecycle (SDLC): ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
• Kubernetes and deployment expertise: experience using Kubernetes in production, understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, writing shell scripts,...
• Analytical problem-solving skills: ability to investigate and understand different customer environments, ask the right questions, and troubleshoot effectively across varied technical contexts
• Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication, pedagogy, and patience

The following skills would strengthen your application but aren't required:

• Fluency in French to support our French-speaking customers
• Spanish language skills for LATAM and Iberia territories

The interview process

At GitGuardian, we are committed to building a diverse, equitable and inclusive workforce.

We will ask for your gender on the application page to help us understand the diversity of our applicant pool and to track our progress in attracting and hiring a diverse workforce. The information is optional and will not be disclosed to the hiring manager or the interview team and will not be considered in the hiring process. We appreciate your willingness to share this with us so that we can continue to improve our diversity and inclusion efforts.

1. Video call with the manager

To discover your professional project, knowing more about yourself and your achievements, and present to you the team.
Skills Assessed: Understanding of modern SDLC, deployment experience, customer-facing skills

2. Technical interview

To evaluate your skills for the position and project yourself into the role.
Skills Assessed: Kubernetes, troubleshooting, SDLC integration

3.1 Final interview with an Executive Manager

To detail our company's vision and ambitions for the next couple of years.
Also to ensure mutual alignment

3.2 References check

You can start thinking about two contacts who can attest to your previous or current professional experiences. These contacts should be as recent as possible, and we will call them at the end of the process.

Benefits

• Package that includes BSPCE
• Lunch voucher (Swile, 12€ at 50%)
• Sponsored Wellpass (gymlib)
• Non-charged health insurance for children (Sidecare / Generali)
• Up to €300 to improve your home office set-up
• Yearly holiday allowance
• Referral bonus of 4000€ for any new Guardian we might hire thanks to you
• Team building: monthly budget dedicated to each employee that you can spend as you wish, with colleagues (latest examples to date: Michelin star restaurant, karaoke, stand-up show, kitesurfing week-end, ...)

And also...

• Remote policy: hybrid (3 days/week at the office in Paris)
• Opportunities for career development in the long term

More about GitGuardian!

Products

• Understand how GitGuardian works in this short video !
• Want to go even further? Check out our public roadmap !
• Check out the State of Secrets Sprawl Report to understand our mission and the industry.
• Our solutions are already used by hundreds of thousands of developers in all industries and GitGuardian platform is the n°1 app on the GitHub marketplace

Clients

• GitGuardian helps organizations find exposed sensitive information that could often lead to tens of millions of dollars in potential damage.
• More than 70% of our customers are in the United States.
• Many F500 companies use GitGuardian's platform.

People

• The Guardians are knowledgeable , committed, serious, aligned with the company's mission, and true team players : always willing to help each other grow our skill sets!
• The team is diverse and we hail from more than 20 different countries.
• We are also agile, remote-friendly, and fun people to work with.
• You will get trust & autonomy on your perimeter with a very transparent internal communication and a strong impact on the company development.

Team Customer Care Role Solution Engineer Locations Paris Remote status Hybrid Employment type Full-time