Customer Coordinator - Account Management (Paris, hybrid)

The operational backbone of our Account Management team.

Do you think in processes, love creating clarity, take ownership, and want to make a real impact in a fast-growing SaaS business? Then keep reading.

Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.

As a Customer Coordinator , you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.

But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

Your Mission

• Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows

• Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost

• Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication

• Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively

• Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Paris Account Management team

What You Bring

• Experience in a coordinating, operational, or process-oriented role

• Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus

• Precise, structured, and able to prioritize while juggling multiple open tasks

• Clear communication skills with both customers and colleagues in French & English

• Passion for process improvement… you don’t just react, you create and optimize

• A team player with a hands-on mentality… you don’t wait, you make things happen

What’s in it for you?

Come live the Lightspeed experience…

• Genuine career opportunities in a company that’s creating new jobs every day

• Work in a team large enough for growth but lean enough to make a real impact

• Exposure to modern and proven technology

• Ability to work and grow in a truly flexible environment

• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)

• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health

• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform

• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow

• Time off to volunteer and give back to your community

• Transit benefit if you travel by public transport to the office

• Lunch reimbursement on the days you work from our Paris office

• Health insurance with attractive guarantee plans

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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