Sales Operations Analyst Assistant

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening . Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 5 000 seller partners and 11 million products, ManoMano currently employs 500 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

Our Sales Operations team sits at the heart of ManoMano's commercial efficiency. We are the engine connecting Sales, Data, Tech, Finance and Logistics, continuously building, maintaining and improving the processes, tools and communications that help our teams work smarter and faster.

We are looking for a motivated and detail-oriented Sales Operations Assistant to join us on a work-study contract and take on real responsibilities from day one.

Your missions

You will play a key role in the smooth running of our daily commercial operations. Your responsibilities will be structured around four main areas:

1. Day-to-day support to Sales teams

- Provide daily operational support to Sales teams (request management, case follow-up, unblocking operational issues)

- Be a reliable point of contact to ensure smooth and efficient day-to-day operations

2. Seller communications

- Coordinate and execute communications to our seller partners (campaigns, newsletters, operational alerts)

- Contribute to improving communication strategy and sending processes

3. Process and tooling optimization

- Identify improvement opportunities within our operational routines

- Build and maintain automations in our CRM (Zoho Suite) to drive efficiency

- Contribute to the creation of new reports and dashboards to monitor sales and seller performance

4. End-to-end project management

- Lead high-impact commercial projects from start to finish, working with cross-functional stakeholders (Sales, Data, Tech, Finance, Logistics...)

- Structure, prioritize and track deliverables with a strong focus on outcomes

Your profile

- You are pursuing a Master's degree (Bac +4/+5) from a top Business School, Engineering School or equivalent university

- You are autonomous, proactive, detail-oriented and hands-on, without losing sight of the big picture

- You have a genuine interest in tools, data and process improvement

- You can synthesize complex analyses and communicate findings clearly

- You are fluent in both French and English, written and spoken (our communications are in both languages)

- You are proficient in Excel/Google Sheets; experience with SQL is a plus

- E-commerce experience or interest is a strong plus

What we offer

- An apprenticeship within a recognized scale-up, with a real culture of ownership and autonomy

- A versatile role with concrete missions and direct impact on the efficiency of our commercial teams

- An international, supportive and stimulating environment

- Hands-on coaching from the team to help you grow quickly and effectively

Recruitment process

- Step 1: Interview with Justine Bourgeon, Talent Acquisition Manager

- Step 2: Interview with Alexandre Martin

- Step 3: Interview with Clément Tretiakow, Manager