Customer Success Operations Specialist

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We’re looking for a Customer Success Operations & Enablement Specialist to join our Customer Success team. At Blockchain.com, we thrive in a high-performance culture defined by ownership, collaboration, and continuous improvement. As CS Ops & Enablement Specialist, you will be instrumental in strengthening how our department runs, ensuring our leaders are trained and equipped, and driving improvements based on actionable insights.

WHAT YOU WILL DO

• Design, document, and improve customer success processes, workflows, and operational playbooks.
• Partner with the CS Director to identify inefficiencies, propose solutions, and track implementation.
• Deliver regular enablement sessions to team leaders on new products, tools, and processes, empowering them to coach their teams effectively.
• Collaborate with reporting/analytics stakeholders to surface insights, identify trends, and guide decision-making.
• Maintain and improve knowledge resources (internal documentation and Help Center) in partnership with product and support teams.
• Act as a trusted thought partner to the CS Director, ensuring issues are escalated with clear proposals and solutions.
• Support strategic projects such as backlog reduction, SLA reinstatement, and customer journey documentation.

WHAT YOU WILL NEED

• Strong analytical and problem-solving skills; ability to turn data and feedback into clear actions.
• Experience in customer success, operations, enablement, or process improvement roles.
• Excellent communication and facilitation skills; confident in training or presenting to team leaders.
• Comfort with reporting tools and interpreting customer metrics (e.g., Zendesk Explore, Intercom reporting, CRM dashboards).
• Proactive mindset with ownership for driving improvements rather than waiting for instructions.
• Interest in crypto/fintech is a plus; curiosity and adaptability are essential.
• Positive energy and a collaborative spirit, with the maturity to act as a trusted partner to leadership.

WHY JOIN US

• Be the operational backbone of a global CS team, working directly with the Director of Customer Success.
• Influence decision-making and help shape how we deliver best-in-class support.
• A unique mix of operations, enablement, and strategy exposure in a high-growth fintech/crypto company.
• Career path growth into senior operations, enablement, or leadership roles.

COMPENSATION & PERKS

• Competitive full-time salary based on experience and meaningful equity in an industry-leading company
• Awesome office location in the heart of Paris, 4-days in the office mandatory
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
• Unlimited vacation policy; work hard and take time when you need it
• Performance-based bonuses paid in cash
• Apple equipment provided by the company