Operational Quality Manager (F/M/X)

Who are we? 👀

As a leading innovative electric vehicle charging company, DRIVECO’s mission is to bring electric mobility within everyone’s reach. We strive to deliver the most seamless user experience, establish the most reliable network, and utilize renewable energy resources in the pursuit of a greener, more sustainable society. DRIVECO is a network of 10 000 charging points in operation or under construction, and the largest network of charging points open to the public in France, known for its market-leading reliability. Since its inception, DRIVECO’s charging points have enabled the charging of 230 million kilometers driven in electric vehicles, equivalent to 5 500 times around the Earth. With more than 45 000 tons of CO2 avoided, DRIVECO has supplied more than 40 million kWh of electricity since its establishment.

For more information visit and LinkedIn (DRIVECO)

About the role 🚀

Reporting

If you share our ambition and feel ready to deliver our strong commitments, join the Central Operations team - you will be directly reporting to the Head of Operational Excellence.

Department: Central Operations

Location: Paris

Job Overview:

The Operational Quality Manager leads and coordinates all quality-related activities within the Operations divisions. They ensure the implementation, monitoring, and continuous improvement of quality processes, guaranteeing compliance with both internal and external standards.

Your main missions:

Certifications and Standards

• Manage the Qualifelec IRVE certification process
• Monitor administrative and Qualifelec IRVE standards
• Ensure annual updates of certification documentation
• Maintain compliance with ISO 9001 standards

Audits

• Develop the annual audit program based on defined criteria and collected data
• Plan audits with relevant stakeholders
• Define and validate audit plans
• Prepare audit checklists with internal teams
• Conduct on-site audits
• Draft and distribute audit reports
• Monitor corrective and preventive actions (CAPA)
• Train internal auditors

Process Reviews

• Prepare reviews in collaboration with process owners (process sheets, etc.)
• Lead quarterly process review meetings
• Draft and share meeting minutes
• Update and monitor CAPA
• Assess and track process maturity

Lessons Learned (RETEX)

• Weekly monitoring of lessons learned (RETEX)
• Monthly reporting of RETEX progress and KPIs
• Train new employees on RETEX processes

Quality Incidents (QI)

• Manage, report, and analyze QI KPIs (control offices, construction site incidents, suppliers, maintenance)
• Investigate, conduct root cause analyses, and define CAPA with stakeholders
• Provide training on problem-solving methodologies

Document Management

• Ensure compliance with Document Management System (DMS) rules
• Conduct quarterly monitoring of DMS documents
• Support creation and updates of procedures
• Monitor adherence to procedures

International Coordination

• Organize and lead quarterly Quality Ops meetings for international teams
• Support teams in implementing Quality initiatives

Supplier Relations and Performance

• Manage quality relations with key suppliers and subcontractors
• Monitor external partners' quality performance alongside Procurement, Supply Chain, and Deployment teams
• Register CAPA
• Monitor CAPA progress and effectiveness

Change Management

• Support teams in documenting changes, conducting risk and impact analyses, and developing action plans

Preferred Experience

• Minimum 3+ years of experience in quality management or industrial performance , ideally within construction or automotive sectors (related to EV charging is a plus).
• Experience in fast-growing environments or scale-up companies is a plus.
• Strong understanding of quality KPIs and operational performance tracking
• Experience implementing or supporting continuous improvement programs ( Lean, Six Sigma , etc.)
• Ability to structure and document operational standards and procedures
• Excellent interpersonal and communication skills to collaborate across functions
• Proficiency in data tools and dashboards (Excel, Power BI, etc.) is a plus
• Fluent in both French and English

😇 Soft Skills

• Problem Solving: Identify and apply effective solutions.
• Business Prioritization: Prioritize actions based on their added value.
• Adaptability: Welcome change with agility and openness.
• Communication: Exchange clearly and collaborate effectively.
• Influence: Unite around your impact & expertise.

Why you will love it 🥰

Join Driveco and enjoy our Quality of Work Life program. With remote work, generous time off, CSE benefits, and more, everything is in place for you to thrive in your career! Join us and contribute to a socially and environmentally responsible company.

Your application:

👓 Online tests on the TestGorilla platform

💡 A discovery interview with Sandy, our Talent Acquisition Manager (30 min by video).

📍 An interview with Francesco, (COO) (1h at Driveco's office ideally).

🌟 A Business Case with 2 of our managers and an HR team member (on site ).

🌟 HR Check and offer!

DRIVECO is committed to equal opportunities and celebrates diversity by ensuring an inclusive environment for all employees. We encourage applications from all minorities, gender identities, sexual orientations, and are attentive to the specific needs of people with disabilities or requiring particular accommodations.

Even if you feel you do not have 100% of the required skills, do not hesitate to apply so we can discuss it together. 😊